Customer service officer (hybrid / flexible work)
We are an Australian-founded company with operations in more than 20 countries, providing digital products and services to customers around the world. From our Sydney base, we support a wide range of clients and pride ourselves on delivering excellent customer service and building lasting relationships.
About the role
We are looking for a customer service team member to join our growing team. The role will start with face-to-face training at our Chatswood NSW office. After training, flexible working arrangements are available, including hybrid or work-from-home options depending on your location.
Day-to-day, you’ll be responding to customer queries using Zendesk, handling enquiries by email and online, and assisting with other tasks typical of a customer service role. You’ll work closely with our small, supportive team while also contributing to a business that operates across more than 20 countries.
This role is available on either a full-time or casual basis with a minimum of approximately 20 hours per week.
Key responsibilities
- Respond to customer enquiries through Zendesk (email and online tickets)
- Investigate and resolve customer issues promptly and accurately
- Escalate complex matters to senior staff where required
- Maintain accurate records of interactions and outcomes
- Support the wider team with administrative and customer-facing tasks
What we’re looking for
- Previous customer service experience (contact centre, online support, or retail welcome)
- Strong written and verbal communication skills
- Ability to learn new systems quickly – Zendesk experience is a plus
- Empathy, patience, and a professional manner when handling enquiries
- Attention to detail and good organisational skills
- Ability to work independently and as part of a team
- Flexibility and reliability
What we offer
- Initial in-person training in Chatswood NSW
- Flexible working arrangements – hybrid or remote options after training
- Be part of an international business with operations in 20+ countries
- Supportive team culture with ongoing guidance
- Competitive hourly rate or salary, depending on experience
- Opportunity to work full-time or casual/part-time to suit your circumstances
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Customer service officer (hybrid / flexible work) in Willoughby employer: seek.com.au
Join a dynamic boutique Chartered Accountancy firm located in the heart of the CBD, where you will thrive in a supportive work culture that values professional growth and flexibility. With opportunities to engage in diverse accounting, taxation, and advisory projects, you'll benefit from ongoing training and the ability to work remotely after your initial onboarding. This is an excellent opportunity for those looking to advance their careers while enjoying a balanced work-life environment.
