Mercure Wagga Wagga features86 stylish and comfortable hotel rooms andserviced apartments, multiple function spaces, as well as One Morgan St. Bar & Restaurant.
We are looking for a friendly and mature person with exceptional customer service skills to join our Front Office team as a casual Guest Service Agent.
What will you do?
Welcome guests at the hotel, providing a friendly and personalised guest experience.
Coordinate and action guest enquiries and requests promptly and professionally.
Attend to booking requests received via email, third-party sites and telephone in a professional and timely manner.
Maintain accuracy of guest records, accounts, charges and payments.
Organise and execute routine tasks in a timely and efficient manner.
Liaise closely with other hotel departments.
What experience, skills and attributes will you have?
Passion for customer service and interacting with people.
Punctual, efficient and courteous.
Excellent communication and interpersonal skills.
Ability to multi-task, prioritise and work comfortably within a fast-paced environment.
Ability to maintain accuracy and efficiency.
Team focused, with the ability to work autonomously.
Willingness to learn and understand all aspects of the hotel.
Immaculate presentation and grooming standards.
Current NSW RSA, or ability to acquire.
Previous experience using Opera Cloud or having worked in a similar role is advantageous.
You must be flexible and available to work a variety of shifts including mornings, afternoons, evenings, weekends and public holidays.
Mercure Wagga Wagga is part of the Accor hospitality group. In return for your commitment and professionalism, you will be rewarded with hotel discounts worldwide.
We are an equal opportunity employer committed to employing a diverse workforce and sustaining an inclusive culture.
Please note:
Applicants must have the legal right to work in Australia
Only successful applicants will be contacted
Front Office / Guest Service Agent in Wagga Wagga employer: seek.com.au
Join a dynamic boutique Chartered Accountancy firm located in the heart of the CBD, where you will thrive in a supportive work culture that values professional growth and flexibility. With opportunities to engage in diverse accounting, taxation, and advisory projects, you'll benefit from ongoing training and the ability to work remotely after your initial onboarding. This is an excellent opportunity for those looking to advance their careers while enjoying a balanced work-life environment.
