As a Telstra Partner providing mobility and IT services to business customers, we are seeking an organised, proactive professional to join our Managed Services Support team.
About the role
Reporting to the General Manager, you will work closely with Account Executives and support a dedicated portfolio of enterprise customers. This varied role combines customer support, Telstra mobility and fixed services coordination, Data & IP project delivery, and telecom expense reporting.
Responsibilities
Sales support to a dedicated customer portfolio and Sales Team
Provision of network and hardware sales end-to-end – this involves utilising Telstra MobileNet Connect and the company POS system
Problem resolution and escalation via Telstra Help Desk (network issues) and Service Manager (hardware faults)
Prepare and customise reports and analyse telecom expense data
Manage customers’ Telstra quoting via TESA, orders, provisioning, additions, moves and changes, and project delivery, coordinating customers, Telstra and vendors to ensure timely completion and accurate billing.
Skills and Experience
Experience with Telstra business mobile products is essential
Knowledge of mobile applications and mobile device management is preferred
Fixed services: Manage additions, moves and changes to customers’ Telstra fixed services.
Quoting: Prepare Telstra Data & IP quotations and clearly explain service options, costs and delivery requirements, via TESA Tool
Project delivery: Manage Data & IP projects, customer meetings, timelines and stakeholder communications, ensuring project management services are appropriately billed.
Experience with Telstra systems – MNC, Helpdesk, other Telstra systems
Required experience working with telecom expense management, billing and invoicing
Demonstrated experience with data extraction and manipulation using Microsoft Excel
Excellent organisational skills
Ability to multi-task and handle a variety of challenging roles in a very dynamic environment
Good computer skills, database management and invoicing
Excellent time management and planning skills
Exceptional customer service and communication skills to enable interaction with all areas of Telstra and our clients
What we offer
A competitive salary based on your experience, plus superannuation, and the opportunity to broaden your skills across enterprise mobility, fixed services and managed services.
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Managed Services Consultant in Sydney employer: seek.com.au
Join a dynamic boutique Chartered Accountancy firm located in the heart of the CBD, where you will thrive in a supportive work culture that values professional growth and flexibility. With opportunities to engage in diverse accounting, taxation, and advisory projects, you'll benefit from ongoing training and the ability to work remotely after your initial onboarding. This is an excellent opportunity for those looking to advance their careers while enjoying a balanced work-life environment.
