You will be a key point of contact for air forwarding clients liaising with them regarding specific instructions and registering their jobs into the internal system. You will collect required information from relevant parties (airlines, transport companies, overseas agents, etc) in order to organise the movement of clients' goods and ensure day-to-day shipments are kept moving smoothly from start to finish, managed with accuracy and in a timely manner.
Key responsibilities
Coordinate import air shipments, manage cargo reporting and compliance requirements in regard to regulations, review and submit shipping documentation
Liaise with airlines, agents and customs brokers for shipment movements and answer their queries in a timely manner
Ensure timely deliveries, track shipments and address transit issues
Conduct transshipment checks to ensure accuracy and compliance
Handle all invoicing tasks which will include handover invoices and customer invoicing
Process warehouse releases and delivery documentation
Ensure compliance with company policies and security procedures
Resolve issues or discrepancies with suppliers, customers and internal teams
Provide exceptional customer service and regular shipment updates as required
Use in-house system to manage shipments and documentation
About you
Experience in air imports operations within freight forwarding industry
A sound knowledge of international trade regulations, forwarding procedures and operations
Reliable and organised, with attention to detail
A 'can do' attitude with ability to manage multiple shipments at once
Strong verbal and written communication skills
A proactive team player
Good understanding of computer technology - Word/Excel/Email
Results focused with a dedication to finding efficient solutions and meeting deadlines
National Police Check required
Friendly, stable, collaborative and supportive operations team
Ongoing training, team bonding and development opportunities including cross‑training in other areas of forwarding
Modern, comfortable office with on‑site parking
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IMPORT AIR OPERATOR in Sydney employer: seek.com.au
Join a dynamic boutique Chartered Accountancy firm located in the heart of the CBD, where you will thrive in a supportive work culture that values professional growth and flexibility. With opportunities to engage in diverse accounting, taxation, and advisory projects, you'll benefit from ongoing training and the ability to work remotely after your initial onboarding. This is an excellent opportunity for those looking to advance their careers while enjoying a balanced work-life environment.
