Site Operations Manager - Integrated Services

Site Operations Manager - Integrated Services

We are seeking an experienced and motivated Site Operations Manager – Integrated Services to oversee the delivery of essential services within an established Townsville operation.

Working within a well-established services organisation, you will play a key leadership role in ensuring the effective coordination of operational activities, maintaining strong client relationships and leading a high-performing team.

This is a hands‑on management position suited to someone who thrives in a dynamic environment, takes ownership of operational outcomes and is passionate about delivering exceptional service standards.

You will have the opportunity to make a meaningful impact through your leadership, operational expertise and commitment to continuous improvement.

About the Opportunity

We are seeking an experienced and motivated Site Operations Manager – Integrated Services to oversee the delivery of essential services within an established Townsville operation.

Working within a well-established services organisation, you will play a key leadership role in ensuring the effective coordination of operational activities, maintaining strong client relationships and leading a high-performing team.

This is a hands‑on management position suited to someone who thrives in a dynamic environment, takes ownership of operational outcomes and is passionate about delivering exceptional service standards.

You will have the opportunity to make a meaningful impact through your leadership, operational expertise and commitment to continuous improvement.

About the Role

As Site Operations Manager, you will be responsible for overseeing day‑to‑day operational performance, coordinating multiple service functions and ensuring the consistent delivery of agreed service standards.

Working closely with client representatives and internal stakeholders, you will provide leadership and direction to operational teams while maintaining a strong focus on people, performance, safety and service quality.

Your key responsibilities will include:

• Leading and coordinating daily operations across multiple service functions.

• Building and maintaining strong, collaborative relationships with clients and key stakeholders.

• Providing effective leadership, coaching and support to frontline employees and supervisors.

• Overseeing workforce planning, rostering and resource allocation to ensure operational requirements are consistently met.

• Monitoring performance against contractual obligations, service standards and agreed KPIs.

• Conducting regular site inspections, identifying improvement opportunities and ensuring timely resolution of operational issues.

• Maintaining high standards of workplace health and safety, risk management and compliance.

• Overseeing operational reporting, incident management, service audits and corrective actions.

• Supporting effective cost management, purchasing and operational resource planning.

• Driving a positive team culture built on accountability, teamwork and continuous improvement.

About You

You are a confident and capable operational leader who combines strong people management skills with a practical, solutions-focused approach to service delivery.

You understand the importance of balancing client expectations, operational performance, commercial outcomes and employee engagement.

To be successful in this role, you will ideally bring:

• A minimum of 3-5 years' experience in facilities management, integrated services, contract management, site operations or a related service industry.

• Demonstrated experience leading and developing operational teams, ideally across multiple service functions.

• Strong client relationship management skills, with the confidence to engage effectively with a range of stakeholders.

• Experience managing service delivery requirements, operational KPIs, workforce planning and performance standards.

• Sound commercial awareness, including labour management, cost control and resource allocation.

• Strong organisational, problem-solving and decision-making skills, with the ability to manage competing priorities.

• A proactive approach to workplace safety, risk management and continuous improvement.

• Strong written and verbal communication skills, including experience preparing operational reports and using management systems.

Experience within a complex, customer-facing operational environment will be highly regarded.

A current driver's licence and the ability to obtain a satisfactory National Police Check are required.

Why Consider This Opportunity?

This is an opportunity to take ownership of an important operational function and make a genuine impact through your leadership and expertise.

You will have the opportunity to:

• Lead and develop an established operational team.

• Build meaningful relationships with clients and key stakeholders.

• Influence service standards and drive operational improvements.

• Apply your experience to deliver positive outcomes for people and customers.

• Contribute to a service-focused organisation that values accountability, teamwork and continuous improvement.

If you are an experienced operational leader who enjoys taking ownership, building relationships and delivering results through your team, we would welcome your application.

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