Well established Lifting solutions organisation operating successfully in Australian market, with clients of varying size and demands. We manufacture and maintain material handling equipment.
The business is experiencing rapid growth in the market and as a result services of a dedicated Service Coordinator is needed to increase the focus on the service branch of the business.
We are looking for...
As the Service Coordinator , you will be responsible for a variety of tasks, including:
Daily co-ordination, dispatch and monitoring of inbound and outbound servicecalls
Priority call allocation for service customers
Liaising with customers regarding job updates, service invoice enquiries, scheduling installation times, parts enquires and assisting with all service related matters.
Liaising with service engineers regarding call status progress and updates
Ordering and quote management for spare parts
Assisting to collate and process all service dockets from service technicians
Work closely with the other team functions regarding parts ordering, warranty support and equipment sales and installations
Co-ordinating and scheduling preventative maintenance services
Provide accurate and timely reporting
Managing Technicians population, job placement, service bookings,
Liaising Service Manager and Sales Representative and distribution of staff to coordinate day to day activities of the Service Department
The Successful Applicant
Critically, the successful applicant will have experience operating within demanding and fast paced Service Industry in a Coordinator capacity, strong working knowledge MS office
Highly desirable – working knowledge
The following skill set will be required to succeed in the above position:
Excellent communication and telephone skills,
Experience in coordinating day to day activities of the technician population,
Ability to extract rudimentary diagnostic information from the customer to assist in technician trade selection,
Enthusiastic, personable and customer focused,
Ability to effectively liaise with customers, suppliers and staff to achieve preset objectives.
Service Coordinator employer: seek.com.au
Join a dynamic boutique Chartered Accountancy firm located in the heart of the CBD, where you will thrive in a supportive work culture that values professional growth and flexibility. With opportunities to engage in diverse accounting, taxation, and advisory projects, you'll benefit from ongoing training and the ability to work remotely after your initial onboarding. This is an excellent opportunity for those looking to advance their careers while enjoying a balanced work-life environment.
