At a Glance
- Tasks: Lead a dynamic team, manage inventory, and ensure top-notch customer service.
- Company: Join Archiclad, a leader in building products supply and distribution.
- Benefits: Enjoy a competitive salary, stability, and a friendly team culture.
- Other info: Opportunity for continuous improvement and career growth in a supportive environment.
- Why this job: Make a real impact by leading a high-performing team in a hands-on role.
- Qualifications: Proven leadership experience and a strong customer-service mindset required.
The predicted salary is between 49500 - 60500 $ per year.
Archiclad is an industry leader in supply & distribution of building products to the internal and external lining market. The Service Centre Manager will oversee daily operations of the warehouse and trade counter, ensuring a high level of customer service. The manager will be able to not only deliver on, but exceed customer expectations. Having a sound understanding of solution-based customer service, the SCM will also have the ability to manage staff effectively.
What You'll Do
- Leading the service centre team — supervising a small team, building a customer-first culture.
- Manage inventory levels, forecast and ensure stock levels are sufficient to meet customer demand, as well as maintaining accurate electronic stock levels.
- Assisting Business Development Managers with quotes and tenders, and meeting the operational needs of their customers.
- Resolving customer complaints, monitoring feedback and identifying new business opportunities.
- Gathering and reporting on market intelligence — pricing, products, delivery, competitor activity.
- Championing OH&S — implementing policies, conducting OH&S meetings and driving continuous safety improvement.
About you
You're an experienced operations or service leader who thrives on building high-performing teams and delivering results. You bring:
- Proven leadership experience in a service, logistics or operations environment.
- Strong commercial acumen — comfortable with quoting, budgeting, forecasting.
- A genuine customer-service mindset and the ability to turn feedback into action.
- Solid understanding of WHS obligations in an industrial setting.
- Excellent communication skills and the ability to influence across sites and functions.
- Knowledge of building products whilst not essential, would be highly regarded.
- A continuous-improvement mindset — always looking for ways to sharpen processes and team output.
- Happy to lead from the front - this is a very hands-on role.
What We Offer
- Stability: A secure, stable full-time role with a local, privately run business.
- Competitive Salary Package: Negotiable upon experience.
- Great Culture: A friendly, easy-going, and active team environment.
Service Centre Manager employer: seek.com.au
Join a dynamic boutique Chartered Accountancy firm located in the heart of the CBD, where you will thrive in a supportive work culture that values professional growth and flexibility. With opportunities to engage in diverse accounting, taxation, and advisory projects, you'll benefit from ongoing training and the ability to work remotely after your initial onboarding. This is an excellent opportunity for those looking to advance their careers while enjoying a balanced work-life environment.
