Operations Manager – Franchise Operations Position Summary
The operations manager is responsible for overseeing the operational and franchising functions of a tobacco franchisor. The role ensures operational efficiency, franchise compliance, network performance, profitability, and consistent brand standards across all company and franchise locations.
Key Responsibilities Franchise Operations
- Oversee the CGW franchise network and ensure compliance with franchise agreements, operational standards, and brand requirements.
- Build and maintain strong relationships with franchisees and provide ongoing operational support.
- Monitor franchise performance and implement initiatives to improve sales, profitability, and operational excellence.
- Coordinate franchise onboarding, store openings, training, and network development.
Operational Management
- Manage day-to-day business operations, systems, and processes.
- Monitor budgets, sales, labour costs, inventory, and overall business performance.
- Lead, coach, and develop operational staff and management teams.
- Ensure compliance with workplace health and safety, employment, retail, and other applicable legislation.
- Prepare operational reports and provide recommendations to senior management.
- Lead operational improvement and business growth initiatives.
Qualifications and Skills
- Experience in operations management and franchising.
- Strong leadership, commercial, financial, and stakeholder management skills.
- Excellent communication, problem-solving, and organisational abilities.
Reporting Line
Reports to the Chief Executive Officer / Managing Director and oversees franchise and operational support functions.
Operation Manager employer: seek.com.au
Join a dynamic boutique Chartered Accountancy firm located in the heart of the CBD, where you will thrive in a supportive work culture that values professional growth and flexibility. With opportunities to engage in diverse accounting, taxation, and advisory projects, you'll benefit from ongoing training and the ability to work remotely after your initial onboarding. This is an excellent opportunity for those looking to advance their careers while enjoying a balanced work-life environment.
