An experienced Insurance Claims Administrator is required to coordinate the administration of insurance related inspections, reports, make safe works and repairs.
This position requires extensive claims administration experience, strong communication skills and a clear understanding of the expectations, urgency and accountability involved in working within the insurance industry.
Flexible working arrangements are available, with working days and hours to be discussed with the successful applicant.
The role involves:
Managing incoming work orders and maintaining accurate job and claim records.
Coordinating inspection bookings, site access and technician schedules.
Communicating with insurers, insurance builders, assessors, property managers and customers.
Tracking reports, quotations, approvals and outstanding documentation.
Uploading reports, photographs and supporting documents to client portals.
Providing timely updates and responding professionally to enquiries.
Monitoring deadlines, service requirements and outstanding actions.
Supporting invoicing and checking documentation against authorised works.
Escalating delays, access issues and urgent matters promptly.
The successful applicant must have:
Extensive experience in insurance claims administration.
A sound understanding of insurance workflows, approval processes, reporting requirements and service expectations.
Excellent written and verbal communication skills.
The ability to manage multiple claims and competing priorities while maintaining attention to detail.
Confidence communicating with customers experiencing stressful property damage events.
Strong organisational skills and consistent follow through.
Experience using claims portals, job management systems and Microsoft Office.
The ability to work independently while coordinating closely with field staff and management.
Experience within insurance building, restoration, property damage claims or specialist inspection services will be highly regarded.
The role suits someone who understands the importance of clear communication, accurate records, timely action and taking ownership of outstanding tasks through to completion.
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Senior Insurance Claims Admin in Melbourne employer: seek.com.au
Join a dynamic boutique Chartered Accountancy firm located in the heart of the CBD, where you will thrive in a supportive work culture that values professional growth and flexibility. With opportunities to engage in diverse accounting, taxation, and advisory projects, you'll benefit from ongoing training and the ability to work remotely after your initial onboarding. This is an excellent opportunity for those looking to advance their careers while enjoying a balanced work-life environment.
