Front Office Medical Admin in Melbourne

Heart Of Melbourne is seeking a friendly, motivated and adaptable Medical Receptionist to join our growing cardiology team. This is an exciting opportunity for someone who enjoys working in a fast-paced medical environment and wants to develop their skills beyond traditional reception duties. As part of a busy specialist cardiology practice, you will play an important role in ensuring our patients receive a professional, compassionate and seamless experience from the moment they contact us. No two days are quite the same. You will be responsible for a range of administrative and patient-facing duties, while also having the opportunity to learn practical clinical skills, including performing ECGs and fitting Holter and 24-hour blood pressure monitors. Full training will be provided for the right candidate, so a willingness to learn, a positive attitude and a genuine interest in patient care are key. Our clinics can be busy and demanding, so we are looking for someone who can stay organised, maintain accuracy and approach challenges with confidence and composure. In return, you will have the opportunity to broaden your experience, build valuable skills and contribute to a supportive team delivering specialist cardiac care. If you are someone who takes pride in their work, enjoys helping people and is looking for a varied role with opportunities to grow, we would love to hear from you.

Key responsibilities:

• Providing friendly, professional and compassionate service to patients, both in person and over the phone.
• Scheduling and coordinating appointments for cardiologists.
• Managing a high volume of telephone enquiries efficiently and professionally.
• Processing patient accounts, billing and payments accurately.
• Confirming appointments and assisting with daily clinic coordination.
• Maintaining accurate patient records, including scanning and filing clinical documentation.
• Completing end-of-day banking and reconciliation.
• Performing ECGs and fitting 24-hour Holter and blood pressure monitors, with training provided.
• Supporting the smooth day-to-day operation of the clinic and assisting colleagues as needed.

About you:

We are looking for someone who brings a positive attitude, a strong work ethic and a genuine commitment to patient care. You will ideally have:

• A warm, approachable and compassionate manner when interacting with patients.
• Excellent organisational skills and strong attention to detail.
• The ability to prioritise tasks, solve problems and remain calm in a busy environment.
• Confidence working independently while contributing positively to a team.
• Strong verbal and written communication skills.
• Flexibility to assist with roster changes and provide coverage across our clinic locations when required.
• A willingness to learn new skills and take on responsibilities beyond traditional reception duties.
• Previous medical reception and/or medical billing experience (highly regarded).
• Experience with HealthTrack or similar medical practice software (advantageous).
• Must be willing to cover a few of our sites.

Why join Heart Of Melbourne?

At Heart Of Melbourne, you will be part of a specialist healthcare team where your contribution genuinely matters. This role offers the opportunity to develop your administrative and clinical skills, gain valuable experience in cardiology and build a rewarding career in healthcare. We value team members who are dependable, proactive, compassionate and willing to grow with us. If you are ready to take on a varied role where you can make a real difference to patients and the team around you, we encourage you to apply.