At a Glance
- Tasks: Create a warm experience for patients and manage their treatment journey.
- Company: Swann Dentistry and Waverley Road Dental, a growing team focused on patient care.
- Benefits: Opportunity for personal growth and development in a supportive environment.
- Other info: Join a dynamic team that values your contributions and encourages growth.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: Strong attention to detail, communication skills, and a willingness to learn.
The predicted salary is between 36000 - 44000 $ per year.
Are you someone who takes ownership, remembers the little details and follows things through until they are finished? Swann Dentistry and Waverley Road Dental is looking for a warm, organised and motivated Treatment Coordinator / Dental Receptionist to join our growing team. This is more than a reception role. We are looking for someone who wants to own the patient journey — from the first phone call, through appointments and treatment, to follow-up and ongoing care.
Your outcome
Your goal is to make sure every patient feels welcomed, remembered, cared for and confident about their next step. You will help ensure patients do not get lost in the system because a phone call was not returned, treatment was not followed up, or an appointment was not rebooked.
What you'll do
- Create a warm, personal experience for every patient
- Answer phones and convert enquiries into appointments
- Coordinate appointments and manage the appointment book
- Follow up patients with outstanding treatment
- Help patients understand their treatment journey, appointments and payment options
- Manage recalls and patient reactivation
- Follow through on tasks until there is a clear outcome
- Work closely with our dentists, OHTs and dental assistants
- Ask for patient feedback, reviews and referrals when appropriate
- Track follow-ups, bookings and treatment outcomes
- Look for ways to improve our systems and patient experience
We're looking for someone who
- Has excellent attention to detail and follow-through. You notice when something hasn't been completed and take ownership of the next step rather than waiting to be asked.
- You are warm, confident and enjoy talking with people.
- You learn quickly, accept coaching and want to improve your communication and treatment-coordination skills.
- Dental reception experience is highly regarded, but attitude, communication, ownership and willingness to grow are equally important.
If you want to become an important part of a dental practice where we invest in our team's development and encourage people to grow with the practice, we'd love to hear from you.
Dental Receptionist/ Treatment Coordinator in Melbourne employer: seek.com.au
Join a dynamic boutique Chartered Accountancy firm located in the heart of the CBD, where you will thrive in a supportive work culture that values professional growth and flexibility. With opportunities to engage in diverse accounting, taxation, and advisory projects, you'll benefit from ongoing training and the ability to work remotely after your initial onboarding. This is an excellent opportunity for those looking to advance their careers while enjoying a balanced work-life environment.
