The Duties:
Driving team performance through daily metrics, regular performance routines and continuous improvement
Making sure internal and external customers receive responsive, solution-focused service
Owning key customer service KPIs and leading root cause analysis when issues arise
Working with regional and national leaders, and with operations, logistics and commercial teams, to align service standards and outcomes
Building a culture of engagement, accountability and excellence across your team
Your Experience:
Experience as a customer service leader in a busy, fast paced environment
Experience working across Construction, manufacturing, Telecommunication or similar industries and having a good understanding of the operational dynamics.
Previous experience leading a team, with the ability to manage performance
The ability to motivate your team and build a positive team culture
Experience working in, and adapting to, a changing environment
Confidence using call centre and customer management systems, and working with daily performance data
On Offer:
A wide range of company & employee benefits
A great team culture and dynamic workplace
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Customer Service Team Leader in Melbourne employer: seek.com.au
Join a dynamic boutique Chartered Accountancy firm located in the heart of the CBD, where you will thrive in a supportive work culture that values professional growth and flexibility. With opportunities to engage in diverse accounting, taxation, and advisory projects, you'll benefit from ongoing training and the ability to work remotely after your initial onboarding. This is an excellent opportunity for those looking to advance their careers while enjoying a balanced work-life environment.
