At a Glance
- Tasks: Solve complex problems and support IT solutions across the full stack.
- Company: Melbourne-based organisation with a focus on customer trust and collaboration.
- Benefits: Part-time role with opportunities for professional growth and skill development.
- Other info: Dynamic environment with a focus on continuous improvement and innovation.
- Why this job: Make a real impact by improving systems and helping customers succeed.
- Qualifications: 5+ years in IT support, strong troubleshooting skills, and a collaborative mindset.
The predicted salary is between 62100 - 75900 $ per year.
We're a Melbourne-based organisation, and we need an Application Support Analyst who enjoys getting to the bottom of complex problems. You'll be the person customers and colleagues trust when something needs fixing, and the one who makes sure it doesn't happen again.
You'll support our solutions across the full stack, from server hardware and hypervisors to operating systems and applications, working to agreed service levels and using Tableau to turn data into reporting people actually use.
The Opportunity
What Your Day Looks Like:
- Keeping things running
- Manage support tickets to SLA targets and work with third-party vendors
- Investigate the root cause of recurring issues and implement lasting fixes
- Complete post-incident reviews and document workarounds
- Making things better
- Run health checks that look at real system performance, and automate them where you can
- Tune monitoring and alert processing, and make better use of existing platform features
- Streamline existing reports and build new ones in Tableau
- Delivering change
- Own the change management process and deploy changes to internal and customer systems
- Lead testing of new software releases and maintain test environments
- Deploy software for customer systems, remotely and on-premises
- Sharing what you know
- Write, peer review and maintain knowledge base articles
- Train customer personnel in troubleshooting and administration
- Contribute ideas that improve how the whole team works
What You Bring:
- 5+ years in a similar IT support role, ideally across software and systems management
- Confidence troubleshooting complex technical issues, with strong analytical skills
- A systems mindset: you see how components connect and how a change in one place affects another
- Clear written and verbal communication
- Experience with server hardware, hypervisors and multiple operating systems
- A customer-first attitude and a collaborative approach
- Enthusiasm for continuous improvement
Highly Regarded:
- Tableau (Desktop) or similar reporting tools
- OpenText Operations Bridge Manager
- Windows Server and Microsoft SQL Server, including running queries and using RDP to troubleshoot
- Nutanix or VMware for VM management
- F5 load balancers for on-premises servers
- Scripting (e.g., Python, PowerShell)
- DevOps practices and automation tools
- Cloud infrastructure and services (e.g., AWS, Azure)
Application Support Analyst in Melbourne employer: seek.com.au
Join a dynamic boutique Chartered Accountancy firm located in the heart of the CBD, where you will thrive in a supportive work culture that values professional growth and flexibility. With opportunities to engage in diverse accounting, taxation, and advisory projects, you'll benefit from ongoing training and the ability to work remotely after your initial onboarding. This is an excellent opportunity for those looking to advance their careers while enjoying a balanced work-life environment.
