Practice Manager in Lane Cove

As Practice Manager, you will be the person who helps bring together the people, systems and day-to-day operations of the practice. You will lead and support our therapy and administration team, oversee the smooth day-to-day running of the clinic and champion an exceptional experience for children and families. Your role is to make sure the right things happen, the right people are supported and the practice continues to run and grow well.

Key responsibilities

• Lead and support our therapy and administration team, providing guidance on non-clinical matters and helping create a positive, supportive workplace.
• Oversee the smooth day-to-day running of the clinic, including scheduling, diaries, staffing, facilities and general operations.
• Champion an exceptional experience for children and families, from their first enquiry and intake through to their ongoing therapy.
• Oversee billing, invoicing, accounts and administrative processes, ensuring things are accurate, timely and well organised.
• Manage and improve the systems and processes that support the practice, including Halaxy and Microsoft 365.
• Develop and maintain SOPs, policies and procedures as the practice evolves.
• Coordinate school holiday groups and other practice initiatives.
• Contribute to service development, recruitment, practice growth and future planning.
• Work with external contractors and service providers when required.
• Keep an eye on how the practice is tracking and proactively address anything that needs attention.

About you

• Proactive - you think ahead rather than simply responding to what's happening today.
• Level-headed - you stay calm, practical and solutions-focused when things get busy.
• People-focused - you genuinely care about staff, children and families.
• Highly organised - you can keep track of many moving parts without becoming overwhelmed.
• Detail-oriented - you notice the little things that make a big difference.
• A good communicator - you are approachable, professional and confident having conversations when things need to be addressed.
• A problem solver - when something isn't working, you look for a practical way to make it better.
• A big-picture thinker - you understand how today's decisions affect the future of the practice.
• Comfortable with responsibility - you can make day-to-day decisions independently and know when something needs to be escalated.

Experience

• 3+ years of previous experience in practice or clinic management, operations or a similar leadership role is essential.
• Experience in allied health, paediatrics, NDIS or Halaxy would be an advantage, but we are more interested in finding the right person with the right approach than ticking every box.

Why Join Us?

This is a chance to take on a genuine leadership role in a close-knit paediatric allied health practice, with the opportunity to have a meaningful impact on both the team and the families we support. You will have the support of the current Practice Manager during your transition, work closely with the Director and progressively develop the autonomy to lead the operational side of the practice. If you are someone who takes pride in doing things well, enjoys working with people, sees what needs to be done and likes making things better, we'd love to hear from you.