Front Desk Coordinator

Ipswich City Dental is seeking an exceptional Front Desk Coordinator to join our professional and patient-focused team. As the first point of contact for our patients, this role is far more than reception — it is a key leadership position within the practice, responsible for creating a seamless, welcoming and highly professional patient experience.

We are looking for someone who thrives in a fast-paced clinical environment, communicates with confidence and warmth, and takes genuine pride in organisation, efficiency, and patient care. If you are highly organised, proactive, and passionate about delivering outstanding service, this is an opportunity to join a supportive team that values excellence, growth, and teamwork.

Why Join Ipswich City Dental

We believe great practices are built by great people. Our team culture is supportive, collaborative and focused on continuous improvement. You will benefit from:

• A supportive and highly respected clinical team
• Ongoing mentoring and professional development
• Opportunities for career progression within the practice
• A positive, professional and team-oriented workplace culture
• Performance-based incentives for outstanding contribution
• The opportunity to play a key role in shaping the patient experience

The Role

The ideal candidate will bring a combination of dental knowledge, strong communication skills and excellent organisational abilities, along with the confidence to manage both the administrative and patient-care coordination aspects of the role.

You will ideally have:

• Dental Industry Knowledge: Previous experience within a dental practice, with a sound understanding of dental terminology, procedures and treatment coordination.
• Confident Communication Skills: The ability to communicate professionally and confidently with patients, clinicians and team members, including discussing complex treatment plans and procedures.
• Financial Confidence: Be comfortable discussing treatment fees, payment options and financial commitments with patients, while understanding the value of comprehensive, high-quality dental care.
• Empathy & Patient Care: A warm, approachable manner with the ability to show empathy, build patient relationships and make patients feel comfortable and supported throughout their dental journey.
• Health Fund Knowledge: A good understanding of private health funds, claiming processes, benefits and patient entitlements.
• Exceptional Organisation: Strong time management and multitasking skills, with the ability to prioritise responsibilities and coordinate busy appointment books efficiently.
• Technology & Systems: Confident with computers and technology, with experience using dental practice management software and managing patient databases.
• Appointment & Treatment Coordination: Experience managing complex appointment schedules, coordinating treatment appointments and ensuring clinical and administrative requirements are well organised.

Above all, we are looking for someone who takes ownership of their role, has initiative, pays attention to detail and understands that the front desk is central to the success of the practice and the overall patient experience.