Customer Experience and Administration Manager
Customer Experience & Administration Manager
Pure Zone Online | Full-Time | eCommerce | Dingley, VIC
Pure Zone is a fast-growing Australian Owned and Operated eCommerce brand specialising in premium home and lifestyle products. We7re a close-knit team that takes pride in delivering exceptional customer experiences and are looking for an all-rounder Customer Experience & Administration Managerto help us do that even better.
About the Role
This is a senior, hands-on role that sits at the heart of our business. You7ll be responsible for the end-to-end customer experience - from first enquiry through to post-purchase resolution - whilst also keeping the day-to-day administration of the business running smoothly. It7s a varied, fast-paced role suited to someone who is equally comfortable dealing with customers and managing backend systems and administration.
Key Responsibilities
Managing and overseeing all general customer enquiries across email and all online platforms promptly and professionally
Providing post-purchase support and building genuine customer relationships
Maintaining accurate records and supporting smooth day-to-day administration
Handling all order related enquiries and customer returns in a timely manner
Managing inventory records and coordinating with internal systems (Shopify, Cin7 Core experience is highly regarded)
Working closely with internal teams to resolve issues efficiently
About You
3+ years' experience in a customer service, customer experience, or administration role with customer facing experience
Comfortable working in an eCommerce environment — experience with an eCommerce and Retail environment is highly regarded
Confident handling situations with professionalism
Highly organised, detail-orientated skill set
Strong written and verbal communication skills in English
Self-motivated and able to work with a high degree of autonomy
A genuine team player who takes pride in doing things well
Previous Retail experience is preferable
Loves working autonomously as well as being part of a growing team
What We Offer
A senior role with real autonomy and visibility in a growing Australian eCommerce brand
Consistent, family-friendly working hours
A supportive, respectful team environment where your contribution genuinely matters
Make a real impact on customer satisfaction and brand reputation
Competitive salary package commensurate with experience
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Customer Experience and Administration Manager employer: seek.com.au
Join a dynamic boutique Chartered Accountancy firm located in the heart of the CBD, where you will thrive in a supportive work culture that values professional growth and flexibility. With opportunities to engage in diverse accounting, taxation, and advisory projects, you'll benefit from ongoing training and the ability to work remotely after your initial onboarding. This is an excellent opportunity for those looking to advance their careers while enjoying a balanced work-life environment.
