At a Glance
- Tasks: Coordinate customer service and administration tasks while managing technician schedules across Australia.
- Company: Family-owned business focused on retail development and client relationships.
- Benefits: Attractive salary package, supportive team environment, and opportunities for growth.
- Other info: Fast-paced role requiring multitasking and problem-solving in a close-knit team.
- Why this job: Join a dynamic team and build relationships with major consumer electronics brands.
- Qualifications: Experience in scheduling or customer service, strong communication skills, and attention to detail.
The predicted salary is between 49500 - 60500 $ per year.
Our company is a family-owned and operated business focusing on retail development, store innovation, and client relationship building. Our organisation works closely with major consumer electronics retailers and brands across Australia to assist them with turning their concepts into a reality at a store level.
We are seeking a motivated Administration Coordinator to be involved in ensuring optimum workflow, scheduling and planning of Field Technicians, execution of planned store visits. As an Administration Coordinator you will be given the opportunity to build relationships and work with major consumer electronic companies by delivering nation-wide installers to carry out maintenance works within a scheduled timeframe.
This is a unique opportunity for a candidate with strong business acumen, first class relationship management skills, and the ability to identify problems with a proactive professional approach. If thinking on your feet is second nature and you thrive on multi-tasking, building great relationships and want to contribute to building and working in a positive team environment this role will give you both job satisfaction and an attractive salary package.
Daily Roles & Responsibilities
- Responsible for deploying Technicians to Customer Sites across Australia
- Providing the General Manager and Internal Stakeholders with Analytics to aid decision-making processes
- Building professional relationships with Field Technicians and External Stakeholders
- Being responsive to a situation and planning the most effective outcome
- Organise and plan high levels of workload
- Work under pressure, planning in advance and replanning as situations arise
- Be able to plan, prioritise and multi-task in a demanding environment
- Ensuring customer service level agreements are met at all times
- Analysis of scheduling jobs to ensure efficient times are allocated between jobs
- Maximise productivity when scheduling technicians
- Maintain accurate information in CRM and Reporting database
- Work in a 'close knit' and supportive team environment
What Is Required to Succeed in This Role
- Previous Scheduling or Customer Service experience is preferred
- Exceptional written/verbal communication skills along with strong attention to detail and accurate data entry
- Experience working in a deadline driven environment and working in-line with customer expectations
- Strong relationship building skills are necessary as well as the ability to prioritise and delegate work
- High level of proficiency in MS Office Suite
- Excellent time management, planning and organisational skills
- Ability to work under pressure and meet deadlines tied to strict KPI's
- As self-starter with ownership and accountability to follow through tasks without requiring supervision
Customer Service & Administration Coordinator in Canberra employer: seek.com.au
Join a dynamic boutique Chartered Accountancy firm located in the heart of the CBD, where you will thrive in a supportive work culture that values professional growth and flexibility. With opportunities to engage in diverse accounting, taxation, and advisory projects, you'll benefit from ongoing training and the ability to work remotely after your initial onboarding. This is an excellent opportunity for those looking to advance their careers while enjoying a balanced work-life environment.
