North Queensland X-Ray Services is an independent Medical Imaging practice located in Townsville with a strong focus on patient care looking for a positive and enthusiastic Call Centre Operator/Medical Receptionist to join our team.
This role is a Full-time position, please do not apply if you are attending university or studying.
About the role:
An exciting opportunity exists for an enthusiastic administration professional to provide high-level reception duties and administrative services whilst ensuring the delivery of professional, caring, and friendly services to patients and referrers.
Duties include:
- Answering telephone calls and enquiries for multiple off site locations
- Scheduling of appointments
- Handle all face-to-face and over the phone patient registrations, bookings, triage and queries as the first point of contact within the clinic providing information on procedures and any required preparation.
- Operate our booking system and ensure the smooth-running of the front office.
- Working closely with technical staff and our radiologists to achieve smooth patient flow.
- Liaising with medical clinicians and facilities
- Assist with any general office administration activities as required, such as data entry, administrative duties and reporting as delegated by your manager.
Essential skills and experience:
- Previous call centre or reception experience highly regarded.
- Ensures positive and effective communication with patients, clinicians, and management.
- Strong customer focus and demonstrate compassion towards patients.
- Ability to work effectively in a team environment and independently.
- Exceptional written, verbal, and interpersonal skills
- Neat, tidy, and professional presentation
- Ability to work a rotating roster (Shifts vary between 7:30am- 6pm)
- Radiology/Medical reception experience.
- Experience with Comrad RIS
- On-site training and support will be provided as required.
#J-18808-Ljbffr
Call Centre Operator Medical Imaging employer: seek.com.au
Join a dynamic boutique Chartered Accountancy firm located in the heart of the CBD, where you will thrive in a supportive work culture that values professional growth and flexibility. With opportunities to engage in diverse accounting, taxation, and advisory projects, you'll benefit from ongoing training and the ability to work remotely after your initial onboarding. This is an excellent opportunity for those looking to advance their careers while enjoying a balanced work-life environment.
