At a Glance
- Tasks: Lead sales coordinators and ensure top-notch customer service while driving team collaboration.
- Company: Dynamic company in packaging and manufacturing with a focus on teamwork.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Other info: Join a proactive team where your contributions directly influence customer satisfaction.
- Why this job: Make a real impact by connecting teams and enhancing customer experiences.
- Qualifications: Experience in sales support or customer service, strong leadership skills, and attention to detail.
The predicted salary is between 67500 - 82500 $ per year.
We are seeking an experienced Sales Operations & Customer Service Lead to oversee our sales coordinators, support our external sales representatives and drive responsive, proactive customer service. This is a hands-on senior role for someone who can connect people and information across the business. You will work closely with Sales, Quality, Production and upper management to ensure customer requirements are understood, potential issues are identified early and commitments are followed through.
About the role
- Lead our sales coordinators, setting daily priorities, monitoring workloads and ensuring accurate, timely customer service.
- Support external sales representatives, preparing reports and customer information before visits, including sales history, stock usage, outstanding orders, quotes and current issues.
- Prepare and coordinate tenders, bringing together pricing, specifications, Quality documents and commercial information to deliver complete, accurate submissions within deadlines.
- Provide timely quotations, coordinating internal inputs and following up outstanding requests.
- Connect sales and customer service with quality and production, keeping teams informed about new products, urgent requirements, production schedules and changes affecting customers.
- Anticipate customer stock requirements and supply risks, identifying potential shortages early and coordinating practical solutions.
- Coordinate customer requests for quality information, ensuring documents and responses are provided promptly.
- Track non-conformance reports (NCRs) with QA through investigation, corrective action and closure, ensuring customers receive appropriate updates.
- Provide concise daily reports to upper management on customer priorities, quotes, tenders, stock risks, outstanding issues and results.
- Work closely with upper management to resolve escalations and ensure information is returned to customers within agreed timeframes.
- Drive follow-through across departments, ensuring actions have clear owners, deadlines and confirmed outcomes.
About you
- Strong experience in senior sales support, customer service or sales operations, ideally within packaging, manufacturing or distribution.
- Proven ability to lead and develop sales coordinators or a customer service team.
- A strong background in preparing tenders and quotations, with excellent attention to detail.
- Excellent written and verbal communication skills, with the confidence to obtain answers, clarify requirements and elevate issues when needed.
- An understanding of how purchasing, inventory, production and dispatch affect customer supply.
- The ability to recognise potential problems before they affect customers.
- Strong reporting and analytical skills, including proficiency in Excel and experience using ERP and CRM systems.
- A proactive, organised approach and the ability to manage competing priorities.
- A collaborative working style, sound judgement and a strong sense of ownership.
What we are looking for
We need someone who takes responsibility for seeing matters through. You will understand what the customer needs, bring the right people together, keep everyone informed and confirm that commitments have been met.
Sales Operations & Customer Service Lead in Brisbane employer: seek.com.au
Join a dynamic boutique Chartered Accountancy firm located in the heart of the CBD, where you will thrive in a supportive work culture that values professional growth and flexibility. With opportunities to engage in diverse accounting, taxation, and advisory projects, you'll benefit from ongoing training and the ability to work remotely after your initial onboarding. This is an excellent opportunity for those looking to advance their careers while enjoying a balanced work-life environment.
