Regional Operations Manager | Multi-Site Leadership in Brisbane

Regional Operations Manager | Multi-Site Leadership

Regional Operations Manager | Multi-Site Leadership

South East Queensland | Full-Time

Circa $170K Total Annual Remuneration Potential | Salary + Super + Company Car + Performance Bonuses

About the Opportunity

We're an ambitious, growing business in the beauty & aesthetics industry, with a passionate team, high standards and exciting plans for the future.

We're proud of what we've built, but even more excited about where we're heading. We're looking for an exceptional Regional Operations Manager to help us get there!

This is an exciting opportunity for an experienced, commercially driven leader who loves developing people, thrives on achieving results and isn't afraid to roll up their sleeves and get involved.

Our business is fast-paced, energetic and built around exceptional client experiences, strong team culture and commercial performance. We work hard, celebrate our wins and care about the people behind our success.

Working closely with senior leadership, you'll have significant autonomy to make decisions, drive improvements and play a meaningful role in the future of the business.

This isn't a desk-based management position. We're looking for someone who leads from the front, enjoys being amongst their teams and takes pride in seeing their people and locations succeed.

About the Role

As Regional Operations Manager, you'll take ownership of the day-to-day operations, people leadership and commercial performance of our multi-site business.

You'll be the go-to person for our location managers, providing guidance, direction and support while ensuring each location operates efficiently, achieves its targets and maintains exceptional standards.

Your Key Responsibilities

Commercial Performance & Revenue Growth

• Drive revenue, sales performance and operational efficiency across all locations.
• Monitor KPIs including revenue, sales conversions, average sale and customer retention.
• Identify underperforming locations and implement clear, measurable improvement strategies.
• Coach managers and teams on sales performance, customer experience and revenue opportunities.
• Lead regular performance meetings, ensuring accountability, clear targets and follow-through.

People Leadership & Development

• Be the key point of contact and leadership support for location managers.
• Mentor and develop confident, capable managers who can independently lead their teams.
• Facilitate ongoing training, coaching and professional development.
• Manage performance reviews, underperformance, difficult conversations and employee concerns.
• Navigate different personalities and team dynamics with emotional intelligence.
• Build a positive, motivated and accountable team culture.

Operations, Standards & HR

• Oversee daily operations, maintaining exceptional standards across all locations.
• Conduct regular site visits, operational audits and performance assessments.
• Ensure company policies, procedures and service standards consistently followed.
• Manage recruitment, onboarding, probation reviews and workforce planning.
• Oversee staffing requirements, rosters, leave coordination and HR matters.
• Identify operational challenges, improve systems and proactively implement solutions.

The Leader We're Looking For

We believe great leadership is about more than managing people and hitting targets. It's about building relationships, earning respect and bringing out the best in others.

Our team is energetic, ambitious and made up of individuals at different stages of their careers, including emerging leaders developing their management experience.

We need someone who understands that everyone requires a slightly different approach. Someone who knows when a team member needs encouragement, when a manager needs coaching and when it's time for a more direct conversation.

Someone approachable and supportive, but who also sets clear expectations and follows through.

Our ideal candidate will have:

• Significant experience in a Regional Manager, Area Manager, Operations Manager or similar multi-site leadership role.
• A strong track record of driving sales, improving business performance and achieving commercial targets.
• Demonstrated experience leading managers and developing high-performing teams.
• Confidence in recruitment, staff development, performance management and HR.
• Exceptional emotional intelligence and the ability to build trust across different personalities and experience levels.
• Strong organisational, communication and problem-solving skills.
• A proactive, hands-on leadership style with the confidence to make decisions independently.
• Strong commercial acumen and the ability to interpret financial reports, sales data and KPIs.
• A current driver's licence and willingness to travel regularly between locations.

Experience within multi-site service businesses, premium retail, hospitality, wellness or other customer-focused industries will be highly regarded.

Industry experience is valuable, but exceptional leadership, commercial ability and initiative are essential.

Most importantly, we're looking for someone who takes ownership, leads by example and cares just as much about the people as they do about the performance.

Why Join Us?

We believe exceptional leadership deserves to be recognised, rewarded and supported.

What We Offer:

• Competitive Remuneration: $100,000-$115,000 base salary + superannuation + company car + performance-based bonuses, with total remuneration potential of circa $170,000 per annum.
• Company Car: Provided to support regular travel between locations.
• Performance Bonuses: Attractive incentives rewarding commercial results, leadership and business growth.
• Career Progression: Significant opportunities to grow into a more senior executive leadership position as the business expands.
• Birthday Leave: An additional paid day off to celebrate your birthday.
• Complimentary Services: Access to complimentary services and employee benefits.
• Workplace Flexibility: Potential work-from-home flexibility for administrative responsibilities when operational requirements permit.
• Autonomy & Trust: The opportunity to make decisions, implement improvements and have a meaningful impact.
• Supportive Leadership: Work closely with an ambitious senior leadership team who value initiative, fresh ideas and collaboration.
• Premium Working Environments: Join an established business committed to high standards, exceptional customer experiences and continuous improvement.

We're looking for someone who wants more than just another management position. Someone who's excited to build exceptional teams, take ownership and grow alongside the business.

Location & Travel

This is a full-time position operating across multiple locations throughout South East Queensland.

Regular travel between locations is essential, with a strong on-site presence expected. Flexibility with working hours will be required to support operational needs.

All applications will be treated confidentially.

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