We're recruiting on behalf of a well-established organisation operating within the financial services sector, dedicated to helping everyday Aussies navigate challenging financial circumstances.
This is not your typical high-volume call centre collections role. You'll be responsible for managing a portfolio of accounts, working closely with customers to understand their situations, negotiate sustainable solutions, and support positive financial outcomes.
If you're someone who enjoys problem-solving, building rapport, and confidently handling sensitive conversations, this is a rewarding opportunity to make a genuine difference while developing your career.
What You'll Be Doing
- Managing a portfolio of customer accounts via phone, email, and written correspondence
- Having structured, empathetic conversations with customers experiencing financial hardship
- Negotiating and establishing realistic repayment arrangements
- Monitoring account performance and maintaining regular customer contactAssessing customer circumstances and identifying appropriate solutions
- Maintaining accurate records and ensuring compliance with internal policies and regulatory requirements
- Working collaboratively with internal teams to achieve positive customer and business outcomes
What We're Looking For
- Strong communication and interpersonal skills with the ability to build rapport quickly
- Confidence in managing difficult or sensitive conversations professionally and respectfully
- Resilient, self-motivated, and able to remain calm under pressure
- Strong negotiation and problem-solving abilities
- Excellent organisational skills and attention to detail
- Previous experience in collections, customer service, financial services, contact centres, or account management is highly regarded but not essential
- Ability to work independently while contributing to a team environment
What's On Offer
- Full training and ongoing development provided
- Supportive and collaborative team culture
- Performance-based incentives with strong earning potential
- Career progression opportunities within a growing organisation
- Stable, office-based role with modern systems and processes
Debt Collections Specialist in Brisbane employer: seek.com.au
Join a dynamic boutique Chartered Accountancy firm located in the heart of the CBD, where you will thrive in a supportive work culture that values professional growth and flexibility. With opportunities to engage in diverse accounting, taxation, and advisory projects, you'll benefit from ongoing training and the ability to work remotely after your initial onboarding. This is an excellent opportunity for those looking to advance their careers while enjoying a balanced work-life environment.
