At a Glance
- Tasks: Manage property claims from start to finish, ensuring a smooth customer experience.
- Company: Join Sedgwick, a global leader in claims administration with a caring culture.
- Benefits: Enjoy hybrid work, access to 15,000 courses, and career growth opportunities.
- Other info: Be part of a diverse team committed to empathy, accountability, and inclusion.
- Why this job: Make a real difference by helping people through unexpected challenges.
- Qualifications: Experience in claims management is preferred; strong communication skills are essential.
The predicted salary is between 63000 - 77000 $ per year.
By joining Sedgwick, you’ll be part of something truly meaningful. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
As a Loss Adjuster you will be managing end‑to‑end domestic & commercial property claims, from first notification through to fair and timely settlement. You’ll investigate loss, coordinate repairs, and deliver an exceptional customer and client experience through collaborative, high‑quality claims management.
What are my accountabilities?
- Manage a portfolio of domestic/commercial property claims from first advice to settlement;
- Determine extent and cause of loss via the most effective, efficient and client and customer-focused method of investigation;
- Deliver loss adjusting services that meet or exceed the service standards required by the client;
- Project manage the rectification, remediation or re-instatement of damaged property;
- Deliver an exceptional claims experience by working collaboratively and constructively with support colleagues.
About you
- Experience in claims management, claims assessment or estimating;
- Trade qualifications and/or Diploma of Loss Adjusting would be favourable but not mandatory;
- Ability to work autonomously, handle multiple tasks/cases and manage customer interactions;
- Excellent communication, negotiation, and relationship-building skills.
Caring Culture: It’s at the heart of everything we do, and we show we care by living our core values: Empathy, Accountability, Inclusion, Collaboration, and Growth.
Sedgwick is an equal opportunity employer, recognized by the Diversity Council of Australia. We’re committed to fair and accessible recruitment. If you need special accommodations, please let us know when applying.
If you are successful in joining our team, you will be required to complete reference checks, mandatory background checks, including a police check and work rights.
Why Sedgwick?
Sedgwick is the global leader in claims administration, loss adjusting, benefits administration, and product recall. We are committed to providing excellent service to our clients and are passionate about helping them through difficult times.
Some of the Benefits of working with us are:
- Hybrid working arrangement.
- Sedgwick Australia University – access to more than 15,000 courses on demand and opportunities to continue formal education.
- +0.5% on top of Superannuation Guarantee.
- Domestic and International Career Pathways.
- Sedgwick Colleague Resource Groups – international, cross-functional, colleague-led groups aimed at fostering an inclusive workplace.
If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience.
Loss Adjuster – Rockhampton employer: Sedgwick
At Sedgwick, we pride ourselves on being an exceptional employer, offering a caring culture that prioritises work-life balance and professional growth. As a Senior Loss Adjuster, you'll join a high-performing team dedicated to delivering outstanding service while enjoying benefits like hybrid working arrangements and access to our Sedgwick Australia University for ongoing development. With a commitment to diversity and inclusion, Sedgwick is the perfect place for you to thrive in your career while making a meaningful impact.
