About the Role Join our Security Operations Centre (SOC) based in North Parramatta as a Control Room Operator / Virtual Guard. In this role, you will be the central heartbeat of our operations - receiving, assessing, and coordinating responses to security incidents reported from sites across Australia.
If you have exceptional communication skills, thrive on problem-solving, and pride yourself on remaining calm and analytical under pressure, we want to hear from you.
Key Responsibilities
- Incident Management: Receive and manage incoming calls regarding security incidents and nationwide operational matters.
- Virtual Guarding & Monitoring: Proactively monitor CCTV feeds, multiple security systems, and communication channels simultaneously.
- Critical Assessment: Quickly evaluate incidents to determine if escalation to emergency services (Police, Fire, Ambulance), clients, or internal stakeholders is required.
- Communication & Dispatch: Maintain clear, regular communication with field personnel and operational teams.
- Reporting: Accurately log incident data within internal systems and prepare clear, detailed incident reports.
- Compliance: Strictly follow established security procedures, Standard Operating Procedures (SOPs), and response protocols.
About You
- Licensed & Eligible: Must hold a valid NSW Security Licence (Class 1E) and have full Australian working rights.
- Communication Pro: Exceptional verbal and written communication skills, with the ability to active-listen and extract key details over the phone.
- Tech-Savvy: High confidence using multiple computer systems, monitors, and applications simultaneously in a fast-paced environment.
- Sharp Judgement: Excellent analytical and decision-making abilities with a proactive approach to problem-solving.
- Roster Flexibility: This is a full-time position operating on a 24/7 rotating roster. You must be fully available to work a mix of weekdays, weekends, and public holidays.
- Tech-Savvy: High confidence using multiple computer systems and applications simultaneously. Experience with Patriot systems (or similar alarm monitoring software) is highly regarded.
Why Join Our Team?
Comprehensive induction, hands-on training, and ongoing professional development.
A supportive, inclusive, and culturally diverse team culture with genuine career progression pathways.
secVision Networks is the electronic security division of Independent Locksmiths & Security, based in North Parramatta. Free car parking onsite.
