At a Glance
- Tasks: Lead the implementation of innovative care management software for Aged Care providers.
- Company: Join a forward-thinking tech company transforming in-home care delivery.
- Benefits: Flexible remote work, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with a focus on collaboration and strategic thinking.
- Why this job: Make a real impact in the Aged Care sector with cutting-edge technology.
- Qualifications: 5+ years in software implementations and strong project management skills.
The predicted salary is between 149040 - 182160 $ per year.
About us
Founded in 2020, the team at The Lookout Way set out to transform the delivery of in-home care by blending cutting‑edge technology with deep industry insight. Born from firsthand experience with the challenges facing Aged Care providers, we built the only digital care management platform created by care, for care. Our flagship platform, Lookout, is an all-in-one SaaS solution that empowers providers and their clients with the tools and visibility needed to deliver high-quality, profitable care.
About the Role
As our Project Delivery Lead, you won’t just be “managing tasks”—you will be the strategic architect behind the end-to-end implementation of the Lookout Care Suite for our largest, most complex customers. You will bridge the gap between technical system architecture and executive‑level business goals, ensuring that our partners in the Aged Care and NDIS sectors aren’t just installing software, but undergoing a successful digital transformation. This is a high‑visibility role requiring a rare blend of technical depth and “C‑suite ready” communication. Your mission is to lead cross‑functional teams to deliver best‑in‑class customer experiences on time and within budget.
The core responsibilities of the role include:
- Define scope, goals, and deliverables for large‑scale implementations, managing detailed project plans and budgets.
- Establish deep‑rooted relationships with executive leadership and boards, providing high‑level governance reporting and proactive risk mitigation.
- Become an expert in the Lookout product ecosystem. You’ll translate complex system architecture (APIs, BI tools, and integrations) into sequenced, actionable deliverables.
- Facilitate high‑impact workshops and discovery sessions to identify opportunities for operational uplift and value activation.
Do you have what it takes?
You are a big picture thinker who never loses sight of the details. You understand that successful system onboarding is 20% technology and 80% people and process, and you thrive in environments where change needs to be practical, scalable, and well‑managed across the organisation.
5+ years’ experience delivering software implementations within mid‑sized organisations (e.g. SaaS vendors, agencies) leading projects that balance enterprise‑grade rigor with real‑world operational constraints.
Strong understanding of system design and the SDLC, with hands‑on experience integrating HRIS, Finance, and Payroll systems in organisations where systems, teams, and budgets must work closely together.
Experience in Aged Care and/or NDIS environments is highly regarded, particularly within providers where regulatory compliance, rostering, clinical delivery, and financial processes intersect daily.
Highly developed emotional intelligence, with the ability to translate technical concepts into clear, practical language for non‑technical stakeholders across diverse teams.
Proven experience managing and delivering projects within defined timeframes, working with cross-functional teams where adaptability and collaboration are critical to success.
Ability to obtain and maintain clear, relevant criminal history checks.
Pickers and Packers in Sydney employer: Secta Pty Ltd
At The Lookout Way, we pride ourselves on being an exceptional employer that values innovation and collaboration. Our dynamic work culture fosters personal and professional growth, offering employees the chance to engage in meaningful projects that directly impact the Aged Care sector. With a commitment to employee development and a supportive environment, we empower our team members to thrive while making a difference in the lives of others.
