At a Glance
- Tasks: Provide first-level technical support and troubleshoot issues across Microsoft 365 and networking.
- Company: Join a dynamic team where many engineers grow from Level 1 to top performers.
- Benefits: Competitive salary, superannuation, and genuine growth opportunities.
- Other info: Great opportunity for learning and professional development in a supportive environment.
- Why this job: Kickstart your IT career with hands-on experience and mentorship from senior engineers.
- Qualifications: 1 year of IT support experience and proficiency in Microsoft 365 tools.
The predicted salary is between 60000 - 65000 $ per year.
This role offers genuine growth and learning opportunities, many of our best engineers started at Level 1 and developed into some of our strongest technical performers.
Salary: A$60,000 - A$65,000 + Super. Candidates must have full rights to work in Australia.
What will you be doing?
- Providing first-level technical assistance and managing tickets through to resolution
- Troubleshooting issues across M365 (Teams, SharePoint, Exchange Online) and network environments
- Supporting end-users with software and hardware problems
- Escalating complex incidents where required while ensuring clear communication and documentation
- Performing regular system maintenance, updates, and patching
- Collaborating with senior engineers and learning across cloud and cybersecurity functions
YOU NEED TO HAVE
- A minimum of 1 year's experience in IT support or a technical environment
- Exposure to case management or ticketing systems
- Proficiency in Microsoft 365 tools (Teams, SharePoint, Exchange Online)
- Basic networking knowledge (DNS, DHCP, switches, routers, VPNs)
- Strong troubleshooting and communication skills
- A customer-focused approach with the ability to work collaboratively
IT'S NICE TO HAVE
- Experience working within an MSP
- Industry qualifications in Information Technology or equivalent experience
- A proactive attitude toward learning and professional growth
To apply, click the link or email your CV to Jack.Ford@searchability.com.au. For more information, call 0485 858 848.
Key Skills: Windows, Office 365, Networking, Active Directory
Location: East Melbourne, Victoria, Australia.
Level 1 Support Engineer in Melbourne employer: Searchability
Join a leading performance marketing agency in Sydney that champions creativity and strategy, offering a dynamic hybrid work environment. With a strong focus on employee growth and collaboration, we empower our team to drive impactful campaigns for top Australian brands while enjoying the benefits of a supportive culture that values innovation and measurable results.
