IT Support Engineer (Level 2)
MSP · Microsoft 365 · Azure · Intune · Entra ID · Cybersecurity · Windows Server · Networking
This is a role built for a technically capable engineer who's solid across the Microsoft stack, keen to keep growing, and ready to do meaningful work across both support and projects in a close-knit team environment.
The team works across Microsoft technologies, cloud, cybersecurity, automation, networking and infrastructure – so there's genuine variety in what you'll be working on day to day.
The role is primarily support-focused with some project involvement across cloud, security and infrastructure.
Location: Canberra
Position: Full-time, Permanent
Salary: Up to $100,000 + Super
Work arrangement: Office-based with flexibility over time
Other requirements: Full Australian working rights
WHO ARE WE?
We're a National MSP supporting businesses across a broad range of industries. We work across cloud, security, infrastructure and modern workplace technology.
WHAT WILL YOU BE DOING?
- Resolving escalated Level 2 technical issues across a diverse client base
- Administering Microsoft 365 environments – Exchange Online, Teams, SharePoint and OneDrive
- Managing Microsoft Entra ID, Conditional Access, MFA and identity security
- Supporting and deploying Microsoft Intune, device compliance and endpoint management
- Troubleshooting networking issues – firewalls, VPNs, DNS, DHCP, wireless and connectivity
- Investigating and responding to cybersecurity alerts and incidents
- Delivering Microsoft 365, Azure, migration and infrastructure projects
- Administering Windows Server environments
- Supporting client onboarding and technology upgrades
WE NEED YOU TO HAVE...
- Solid hands-on experience with Microsoft 365 – Exchange Online, Teams, SharePoint and OneDrive
- Working knowledge of Microsoft Entra ID, Conditional Access and MFA
- Experience with Microsoft Intune and endpoint/device management
- Windows Server administration experience
- Networking fundamentals – DNS, DHCP, VPNs, routing and firewalls
- Good communication skills – you can work directly with clients and explain things clearly
- A proactive attitude and willingness to take ownership of issues through to resolution
- MSP experience or exposure to multi-client environments (highly regarded)
IT'S NICE TO HAVE...
- Microsoft Defender and security product experience
- Exposure to Azure administration
- PowerShell scripting
- Experience with backup and disaster recovery solutions
- Any Microsoft certifications
- Experience delivering projects or contributing to migrations and infrastructure upgrades
KEY SKILLS: L2 Engineer · MSP · Microsoft 365 · Exchange Online · Intune · Entra ID · Conditional Access · Azure · Windows Server · Networking · Cybersecurity
Information Technology Support Engineer employer: Searchability
Join a leading performance marketing agency in Sydney that champions creativity and strategy, offering a dynamic hybrid work environment. With a strong focus on employee growth and collaboration, we empower our team to drive impactful campaigns for top Australian brands while enjoying the benefits of a supportive culture that values innovation and measurable results.
