Are you an energetic and compassionateMedical Receptionistready to make a real difference in the lives of patients?
Join a high-performing team known for its warmth, expertise, and exceptional care - and enjoy a workplace that truly recognises and rewards your contribution.
Central Queensland Radiology (CQR)is part of theIntegral Diagnostics (IDX Group)- one of Australia and New Zealand's leading providers of quality diagnostic imaging.
With eight fully accredited practices acrossGladstone, Rockhampton, Yeppoon, and Emerald, we deliver world-class services with a strong regional heart. We also collaborate closely with ourSunshine Coast Radiologycolleagues, providing services across both private clinics and hospitals.
About the Role
We're looking for a friendly and motivatedCasual Medical Receptionistto join our welcoming front desk teams atGladstone Hospital and our private clinic at Dawson Road.
As the first point of contact, you'll play a vital role in supporting patients accessing a full range of imaging services - fromX-ray, Ultrasound , CT to MRI and Interventional Procedures
Enjoy the flexibility of a casual position with varied Monday to Friday shifts between 6:30am and 6:00pm, with no weekends, making it easier to maintain a great work-life balance.
A Day in the Life
- Greeting patients and creating a welcoming first impression
- Managing bookings, billing, and payments (Medicare, health funds, EFTPOS)
- Working closely with Medical/Surgical wards and our technical team
- Inpatient procedure and CT Injection bookings
- Coordinating with referrers and doctors for appointments and results
- Attending staff meetings and ongoing training sessions
- Maintaining compliance with workplace health & safety and company policies
About You
You'll thrive in this role if you have:
- Previous experience in healthcare reception (Medical Imaging, Dental, Allied Health or similar) - highly regarded
- A professional, approachable, and confident communication style - in person and over the phone
- Knowledge of medical terminology or practice management systems (an advantage)
- A collaborative, proactive attitude and high integrity
- A well-presented and patient-focused approach
- Excellence in customer service delivery in order to exceed patient and referrer expectations.
- Effective communication and interpersonal skills to show patients care, compassion, and empathy
- Excellent attention to detail to ensure patient confidentiality
- Excellent interpersonal skills to assist in building partnerships and fostering collaborative relationships across the business.
- Detailed analytical and problem-solving skills
- Strong attention to detail and focus on completing high quality work
Why Join Us?
- A strong culture that fosters teamwork, community, and inclusivity.
- State of the art training program dedicated to preparing you with the necessary skills and knowledge to excel in your career
- Full Uniform provided
- Staff recognition programs and awards
- Fitness Passport with over 1000+ locations nationwide
- Employee benefits such as paid paternal leave, assistance programs, discounted healthcare for you and your immediate family.
- Fantastic development opportunity to further your career with Imaging Queensland
Start your new chapter at CQR — where care begins with you.
We welcome applications from Aboriginal and Torres Strait Islander peoples with relevant skills and experience.
Integral Diagnostics (IDX Group) supports a multicultural and diversity workplace. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply.
Building a healthier world, by delivering the best health outcomes one patient at a time.
Medical Receptionist employer: SCR South Coast Radiology
Integral Diagnostics (IDX) is an exceptional employer, offering a supportive and team-focused culture that values your voice and contributions. With a commitment to genuine career development and a range of benefits including competitive salaries, health and wellness perks, and flexible working arrangements, IDX stands out as a leading provider in the healthcare sector. Join us in east Melbourne and be part of a dynamic team dedicated to enhancing healthcare through strong relationships and innovative solutions.
