At a Glance
- Tasks: Manage and grow client portfolios while delivering exceptional service and building strong relationships.
- Company: Join ScotPac, a leader in SME lending with a relationship-focused approach.
- Benefits: Flexible working, wellness benefits, birthday leave, and paid parental leave.
- Other info: Inclusive culture with opportunities for professional development and community involvement.
- Why this job: Make a real impact by supporting businesses to thrive and grow financially.
- Qualifications: Experience in relationship management or similar client-facing roles is essential.
The predicted salary is between 126000 - 154000 $ per year.
As a Client Relationship Manager, you will be responsible for managing and growing a portfolio of clients by delivering exceptional service, maintaining strong risk controls, and identifying opportunities to enhance client outcomes and portfolio performance.
You will develop trusted relationships with key stakeholders, ensure clients maximise the value of their funding facilities, and work collaboratively across the business to deliver tailored solutions that support client success.
Our Purpose
We are on a big journey at Scot Pac pushing the boundaries of SME lending.
We started our journey over 35 years ago with a very relationship focused approach helping the SME market with their cashflow requirements.
Customer relationships remains in our DNA.
We want to make it even easier for businesses to obtain the finances that they need to thrive and grow in today’s marketplace with disruptive experiences and products.
How you will make an impact
In this role, you will combine your relationship management expertise, commercial acumen, and risk management capabilities to support and grow a portfolio of clients.
You will play a key role in maintaining client satisfaction, protecting Scot Pac's interests, and driving sustainable portfolio growth.
What you will do
- Manage and grow a portfolio of clients, delivering exceptional service and building strong relationships with key stakeholders.
- Monitor and manage risk, identifying and resolving issues early to protect Scot Pac's exposure.
- Drive portfolio growth by maximising funding opportunities, customer retention, and revenue outcomes.
- Support client onboarding, facility changes, and funding processes, ensuring timely and accurate execution.
- Collaborate with internal teams to deliver outstanding customer outcomes and ensure all client interactions are accurately recorded.
As a Client Relationship Manager, you will be responsible for managing and growing a portfolio of clients by delivering exceptional service, maintaining strong risk controls, and identifying opportunities to enhance client outcomes and portfolio performance.
You will develop trusted relationships with key stakeholders, ensure clients maximise the value of their funding facilities, and work collaboratively across the business to deliver tailored solutions that support client success.
Our Purpose
We are on a big journey at Scot Pac pushing the boundaries of SME lending.
We started our journey over 35 years ago with a very relationship focused approach helping the SME market with their cashflow requirements.
Customer relationships remains in our DNA.
We want to make it even easier for businesses to obtain the finances that they need to thrive and grow in today’s marketplace with disruptive experiences and products.
How you will make an impact
In this role, you will combine your relationship management expertise, commercial acumen, and risk management capabilities to support and grow a portfolio of clients.
You will play a key role in maintaining client satisfaction, protecting Scot Pac's interests, and driving sustainable portfolio growth.
What you will do
- Manage and grow a portfolio of clients, delivering exceptional service and building strong relationships with key stakeholders.
- Monitor and manage risk, identifying and resolving issues early to protect Scot Pac's exposure.
- Drive portfolio growth by maximising funding opportunities, customer retention, and revenue outcomes.
- Support client onboarding, facility changes, and funding processes, ensuring timely and accurate execution.
- Collaborate with internal teams to deliver outstanding customer outcomes and ensure all client interactions are accurately recorded.
- What you will bring with you
- Experience in relationship management, account management, commercial finance, banking, or a similar client-facing role.
- Strong customer service and stakeholder management skills, with the ability to build trusted relationships.
- Sound commercial and risk management awareness with strong problem-solving capabilities.
- Excellent communication, organisational, and time management skills.
- A collaborative and proactive approach, with a passion for delivering exceptional customer outcomes.
- What We Bring
- We support all types of flexible working to allow you to balance work, life, and passions.
- Wellness benefit centred around your physical, mental, financial, and social health including a $299 to spend on your health each year.
- Birthday leave, Leave incentive policy, Mental Health Relief Day.
- Up to 40 hours paid Pre-Natal Leave & 12 weeks paid Parental Leave for both primary and secondary carers
- Collaborative and inclusive culture – everyone is friendly and happy to help.
- Support of ongoing professional development and professional certifications.
- Charity events with all donations doubled by the company + 2 days volunteer leave per annum.
Our clients come from all walks of life and so do we.
A key foundation at Scot Pac is respect and care and this is true no matter your background.
We believe diversity makes our thinking stronger and our company greater.
If this aligns with your foundations, we would love to hear from you.
If you require any adjustments to support you in the recruitment process, please contact us at ***************@scotpac. com. au.
We are committed to providing an accessible and supportive recruitment experience for all candidates.
Please note as part of the recruitment process candidates may be required to complete an Anti-Money Laundering Check, Bankruptcy & Personal Insolvency Check and Australian Criminal History Check.
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Strategic Client Relations & Growth Manager in Brisbane employer: ScotPac Business Finance
ScotPac is an excellent employer for those looking to make a significant impact in the SME sector. With a strong focus on employee development and a collaborative work culture, you will have ample opportunities to grow your career while working in a dynamic environment that values innovation and client success. Located in Australia, ScotPac offers a supportive atmosphere where your contributions are recognised and rewarded, making it a truly fulfilling place to work.
