At the current time, we have aFull-Time(Monday – Friday)opportunity for the right candidate.
As a Vendor Relations Officeryou will be integral to the operation by:
- Processing warranty claims and performing technical services according to company procedures and guidelines,
- Resolving customer issues in a timely manner,
- Handling warranty claims to consist of (but not limited to): Validation of new applications, pickup arrangements, fault duplication and confirmations, distributor RMA applications, and follow-ups, completion of claims, and interdepartmental liaison.
- Performing technical and onsite services comprising of (but not limited to): troubleshooting, system upgrades, system tune-ups, and quote preparation
- Maintaining a tidy, clean, and safe workplace in compliance with WorkSafe Victoria and OH&S procedures.
- Working closely with direct supervisors to achieve performance targets and maintain high-quality outputs.
To be successful in this role, you will need:
- To have strong people skills and be able to maintain composure and etiquette.
- To be great at solving problems, troubleshooting, and technical issues.
- Empathy with customers and treating them with respect and dignity.
- Strong organizational skills to keep up with the volume of RMA claims and resolve these claims within a timely manner that are in alignment with Customer Expectations.
- To have a good attitude to learn and develop new skills in technical repairs and troubleshooting.
- To have good time management skills and can make decisions quickly and accurately.
- To have a working understanding of what is expected from customers and the business according to Australian Consumer Law (ACCC).
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Vendor Relations Officer - VIC employer: Scorptec
Scorptec offers a dynamic work environment with opportunities for professional growth and development. Employees benefit from a supportive culture that emphasizes teamwork and safety, ensuring a tidy and compliant workplace. The company values strong interpersonal skills and problem-solving abilities, making it an attractive employer for those looking to advance in the technology and logistics sectors.
