At a Glance
- Tasks: Provide top-notch technical support and ensure customer satisfaction with efficient solutions.
- Company: Join a dynamic team in the IT industry focused on quality service.
- Benefits: Competitive salary, opportunities for travel, and professional growth.
- Other info: Enjoy a collaborative environment with opportunities to assist peers and grow your skills.
- Why this job: Make a real difference by helping customers solve their tech issues.
- Qualifications: 3+ years in technical support and a qualification in Computer Systems Engineering.
The predicted salary is between 41850 - 51150 $ per year.
At the current time, we have positions for the right candidatesto join the Technical Services section.
This role requires you to have a highlevel of customer care and be able to meet customer satisfaction throughefficient technical solutions.
- Ensure all warranty claims are processed in a timely manner.
- Handling of returns made in person or sent in from customers or other stores.
- Testing of warranty parts to verify claim.
- To be able to follow quality builds and testing processes.
- Meeting customers' expectations clearly and promptly.
- Understand and apply quality control testing
- Ability to perform advanced technical duties in accordance with companyprocedures
- Travel may be required from time to time,
- To support peers with technical matters
- To aid and assist all Branch duties
Skills, Knowledge and Experience
- A minimum of 3-year experience as a Technical Support Officer within the ITindustry
- Experience with hardware and software issues and how to build systems tospecification
- Tertiary qualified in Computer Systems Engineering or equivalent
- Strong Customer Service skills -ability to build relationship with customers
- Sound Communication skills - written and verbal
- Ability to work independently and efficiently to meet deadlines
- Self-motivated, detail orientated and organised
- #J-18808-Ljbffr
Technical Services Officer employer: Scorptec
Scorptec offers a dynamic work environment with opportunities for professional growth and development. Employees benefit from a supportive culture that emphasizes teamwork and safety, ensuring a tidy and compliant workplace. The company values strong interpersonal skills and problem-solving abilities, making it an attractive employer for those looking to advance in the technology and logistics sectors.
We think you need these skills to ace Technical Services Officer
Customer Care
Technical Solutions
Warranty Claims Processing
Quality Control Testing
Advanced Technical Duties
Technical Support
Hardware and Software Troubleshooting
