At a Glance
- Tasks: Provide top-notch technical support and ensure customer satisfaction with efficient solutions.
- Company: Join a leading IT company focused on quality service and innovation.
- Benefits: Competitive salary, career growth, and opportunities for professional development.
- Other info: Dynamic role with potential travel and a supportive team environment.
- Why this job: Make a real difference by solving tech issues and helping customers thrive.
- Qualifications: 3+ years in technical support, strong customer service, and communication skills.
The predicted salary is between 59400 - 72600 $ per year.
At the current time, we have positions for the right candidates to join the Technical Services section.
This role requires you to have a high level of customer care and be able to meet customer satisfaction through efficient technical solutions.
- Ensure all warranty claims are processed in a timely manner.
- Handling of returns made in person or sent in from customers or other stores.
- Testing of warranty parts to verify claim.
- To be able to follow quality builds and testing processes.
- Meeting customers’ expectations clearly and promptly.
- Understand and apply quality control testing
- Ability to perform advanced technical duties in accordance with company procedures
- Travel may be required from time to time,
- To support peers with technical matters
- To aid and assist all Branch duties
Skills, Knowledge and Experience
- A minimum of 3-year experience as a Technical Support Officer within the IT industry
- Experience with hardware and software issues and how to build systems to specification
- Tertiary qualified in Computer Systems Engineering or equivalent
- Strong Customer Service skills -ability to build relationship with customers
- Sound Communication skills – written and verbal
- Ability to work independently and efficiently to meet deadlines
- Self-motivated, detail orientated and organised
- #J-18808-Ljbffr
Technical Services Officer – NSW in Sydney employer: Scorptec
Scorptec offers a dynamic work environment with opportunities for professional growth and development. Employees benefit from a supportive culture that emphasizes teamwork and safety, ensuring a tidy and compliant workplace. The company values strong interpersonal skills and problem-solving abilities, making it an attractive employer for those looking to advance in the technology and logistics sectors.
We think you need these skills to ace Technical Services Officer – NSW in Sydney
Customer Care
Technical Solutions
Warranty Claims Processing
Quality Control Testing
Advanced Technical Duties
Technical Support
Hardware and Software Troubleshooting
