At a Glance
- Tasks: Provide top-notch technical support and ensure customer satisfaction with efficient solutions.
- Company: Join a dynamic team in a leading IT company focused on customer care.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Other info: Opportunity for travel and collaboration with peers in a fast-paced setting.
- Why this job: Make a real difference by solving tech issues and helping customers thrive.
- Qualifications: 3+ years in technical support, strong customer service, and IT knowledge required.
The predicted salary is between 41850 - 51150 $ per year.
At the current time, we have positions for the right candidatesto join the Technical Services section.
This role requires you to have a highlevel of customer care and be able to meet customer satisfaction throughefficient technical solutions.
- Ensure all warranty claims are processed in a timely manner.
- Handling of returns made in person or sent in from customers or other stores.
- Testing of warranty parts to verify claim.
- To be able to follow quality builds and testing processes.
- Meeting customers' expectations clearly and promptly.
- Understand and apply quality control testing
- Ability to perform advanced technical duties in accordance with companyprocedures
- Travel may be required from time to time,
- To support peers with technical matters
- To aid and assist all Branch duties
Skills, Knowledge and Experience
- A minimum of 3-year experience as a Technical Support Officer within the ITindustry
- Experience with hardware and software issues and how to build systems tospecification
- Tertiary qualified in Computer Systems Engineering or equivalent
- Strong Customer Service skills -ability to build relationship with customers
- Sound Communication skills - written and verbal
- Ability to work independently and efficiently to meet deadlines
- Self-motivated, detail orientated and organised
Technical Services Officer in Melbourne employer: Scorptec
Scorptec offers a dynamic work environment with opportunities for professional growth and development. Employees benefit from a supportive culture that emphasizes teamwork and safety, ensuring a tidy and compliant workplace. The company values strong interpersonal skills and problem-solving abilities, making it an attractive employer for those looking to advance in the technology and logistics sectors.
We think you need these skills to ace Technical Services Officer in Melbourne
Customer Service Skills
Technical Support
Hardware Troubleshooting
Software Troubleshooting
System Building
Quality Control Testing
Communication Skills
