Own a high-performing account, lead a great team, and deliver quality service.
Are you a driven, hands-on leader who knows what it takes to run a high-performing service account in the trade industry? Do you understand the pressures of coordination, client expectations, KPIs, and profitability - and thrive on making it work seamlessly?
We are looking for an experienced Account Manager to join our growing team and take full ownership of a key high-profile account.
About the Role
This is a leadership position within our Service Team, managing a team of Service Coordinators while maintaining full accountability for account performance and client relationships.
You will be the driving force behind operational success, financial outcomes, and long-term growth - ensuring both the client and your team are supported, informed and performing at their best.
Key Responsibilities
- Lead Service Delivery - Full ownership of assigned clients, monitor and drive KPIs and quality performance, oversee day-to-day work order management and workflow, support and handle escalations as required.
- Grow Client Relationships - Build and maintain strong client relationships, identify growth opportunities and improvement initiatives, and present monthly reports showcasing overall service delivery.
- Strengthen Commercial Performance - Manage profitability and financial performance, supported by our accounts team.
- Transformative People Leadership - Support and mentor your team to allow them to succeed and grow within the business. Apply your experience and skills to genuinely support your team and achieve positive outcomes.
Skills and Experience
- Minimum 3 years' experience in a service-based trade industry
- Previous experience as an Account Manager - client relationships, performance management, and service delivery
- Proven leadership capability with the ability to guide and support a team
- Confidence in managing escalations and complex client situations
- Commercial awareness and ability to manage account profitability
- Strong reporting and analytical skills
- A proactive, 'take charge' attitude
- Excellent communication and stakeholder management skills
What We Offer
- Beautiful modern, light, open office space with on-site parking, an on-site private gym, and in a great location with many food, coffee, and retail shops within close walking distance
- Competitive salary package, be recognised and rewarded for your contribution
- Stable, full-time employment: Monday to Friday, 8:00am - 4:30pm
- Supportive, friendly team environment - you will join a growing service team
- Opportunities for personal development and career progression
- Engagement with high-profile commercial and government clients
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Account Manager (Trade / Facilities) in Sydney employer: SCIS Property Group
At SCIS Group, we pride ourselves on being an exceptional employer, offering a supportive and rewarding environment for our Maintenance Handyman team at the correctional facility in Berkshire Park. With a strong focus on employee well-being, we provide competitive salaries, comprehensive benefits including a company iPhone and tools, and a fantastic team culture that fosters growth and collaboration. Join us to be part of a diverse team where your skills are valued and your contributions make a real difference.
