Subscriber Care Specialist in Melbourne

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. By transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world.

Somewhere right now, a customer's cargo is waiting to leave port. A cut-off is closing, a booking has just changed, and a shipping instruction doesn't quite match the paperwork. Behind every smooth departure is someone who spotted that detail, picked up the phone, and fixed it before it became a problem.

Your Day in the Operational Care Team

You'll join a close-knit Operational Care team that looks after exports from the first booking to the moment the vessel sails, and beyond. You are the person customers, carriers and colleagues turn to when they need things done right and on time.

Here’s what a typical day looks like:

• You create export shipments in our systems with care, because accurate data at the start saves everyone trouble later.
• You review shipping instructions against compliance, routing and rate requirements, and catch what doesn't add up.
• You coordinate with carriers, partners and internal teams to make sure transport runs as planned.
• Bills of lading, VGM filings and invoices go out within the required timelines.
• You track shipments, tell customers when they've departed, and deal with any deviation calmly and quickly.
• You manage consolidation shipments (master files) and see them through to the end.
• You update costs and revenue on time and verify invoices.
• When discrepancies, claims or disputes come up, you resolve them quickly and fairly.
• You watch how carriers and vendors perform and help us improve how we work.

You'll deliver excellent service, stay compliant, keep costs under control and get the details right.

The Person We're Looking For

You're the one who notices the typo before anyone else does. You stay steady when five things need attention at once. Here’s what you bring:

• 4+ years of experience in sea logistics export operations or a similar role
• A strong understanding of freight forwarding processes and export compliance
• Hands‑on experience with shipping documentation, including bills of lading and export filings
• A sharp eye for detail and strong organisational skills
• The ability to juggle multiple priorities in a fast‑paced environment
• Clear communication and stakeholder management skills
• Commercial awareness, with a focus on cost and operational efficiency
• A problem‑solving mindset, and the judgment to know when to elevate and how to resolve things

What's in it for you

Along with a competitive remuneration package, we want to make sure our employees are motivated in all aspects. Here in Kuehne+Nagel Australia, we pride ourselves in taking care of our employees with benefits such as:

• Corporate rates for Private Health Care Insurance
• Free Flu Vaccination Program
• Inclusive Gender‑Neutral Parental Leave Policy to support all parents
• Attractive long‑service awards
• Novated leasing
• Charity and volunteering events
• Flexible work arrangements
• And more!

Who We Are

Kuehne+Nagel is a global leader in logistics, specialising in innovative supply chain solutions. At Kuehne+Nagel Australia, we pride ourselves on fostering an inclusive and respectful culture where collaboration thrives, and every voice is valued. Step into a workplace recognised for its commitment to excellence, having earned Great Place to Work recognition for multiple years. Be part of dynamic teams where innovation meets opportunity and join a company that supports your growth while making a difference in the world of logistics.