Quality Resolution Specialist in Sydney

In Schneider Electric, everything we do is geared towards advancing progress and sustainability for all—our colleagues, customers, partners, and the communities and societies we serve. Whether it's through our products, software, and services that propel the digital transformation of energy management and automation, or through our corporate citizenship and volunteer activities, we make a meaningful impact by empowering people and organizations to become more resilient, electric, and digital.

Working at Schneider Electric means working toward a cleaner, better world. You're part of a global team built on inclusion, mastery, purpose, action, curiosity, and teamwork, turning sustainability ambitions into actions.

We're looking for a Quality Resolution Specialist to join our team in Adelaide or Sydney. This hybrid role combines technical problem-solving, customer engagement, and cross-functional collaboration to deliver exceptional customer outcomes. As a trusted partner to our customers, you will work closely with engineers, project managers, quality teams, and business stakeholders to manage technical issues, drive resolution, and improve customer satisfaction.

You'll play a key role in investigating customer concerns, identifying root causes, coordinating corrective actions, and implementing preventative measures to reduce future issues. This opportunity is ideal for someone with a background in engineering, technical support, project management, or customer-facing operations who thrives in a dynamic environment, communicates confidently with a wide range of stakeholders, and enjoys influencing outcomes through collaboration.

What will you do?

• Act as the primary point of contact for customer issues, incidents, and escalations.
• Coordinate onsite and remote responses to customer concerns, ensuring timely communication and resolution.
• Partner with engineering, project management, operations, and quality teams to investigate technical issues and determine root causes.
• Manage customer cases from containment through to closure, ensuring stakeholders remain informed throughout the process.
• Lead and support structured problem-solving activities, including 8D investigations and risk assessments.
• Coordinate containment actions and mitigation plans to reduce customer impact.
• Analyze customer feedback and performance trends to identify recurring issues and improvement opportunities.
• Drive customer satisfaction initiatives related to technical support, service delivery, and operational performance.
• Develop and maintain strong relationships with key customer stakeholders and internal business partners.
• Prepare reports, dashboards, and quality performance updates for leadership and customers.
• Support continuous improvement initiatives that prevent future issues and enhance customer experience.

What qualifications will make you successful?

We recognize that great candidates come from a variety of backgrounds. If you have a strong technical foundation and enjoy working with customers, we'd love to hear from you.

Qualifications & Experience:

• Degree qualification or equivalent experience in Engineering, Project Management, Quality, Electrical Trade, or a related discipline.
• Strong communication and stakeholder management skills.
• Ability to work effectively with customers during challenging or high-pressure situations.
• Strong analytical and problem-solving capability.
• Experience coordinating across multiple teams and stakeholders.
• Highly organized with excellent follow-through and attention to detail.
• Resilient and adaptable when managing complex customer issues.

Nice to Have:

• Electrical or electronics engineering experience.
• Experience in customer quality, customer support, project management, field services, or technical operations.
• Exposure to quality methodologies such as 8D, root cause analysis, corrective actions, or continuous improvement programs.
• Experience managing customer complaints, escalations, or business-critical incidents.

What’s in it for me?

• Global Family Leave
• Comprehensive medical coverage for employee and dependents
• Worldwide Employee Stock Ownership
• Hybrid work arrangement (New Ways of Working)
• …and more!

Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

All applicants must have working rights in Australia at the time of application and will be required to provide documented evidence if selected for Interview.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.