At a Glance
- Tasks: Coordinate service operations, manage technicians, and ensure smooth job progress.
- Company: SCE Projects, a leading HVAC and electrical service provider in Sydney.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Potential to advance to Operations Manager or Service Manager roles.
- Why this job: Be a key player in a growing company and take ownership of service operations.
- Qualifications: Experience in trade services and familiarity with job management software.
The predicted salary is between 63000 - 77000 $ per year.
- SERVICE OPERATIONS COORDINATOR – HVAC & ELECTRICAL
- SERVICE OPERATIONS COORDINATOR – HVAC & ELECTRICAL
- Full Time
SCE Projects is a commercial electrical, air conditioning and refrigeration company servicing a range of commercial clients across Sydney and the Central Coast.
We're looking for an experienced Service Operations Coordinator to take control of the day-to-day running of our service department.
This is not just an admin role.
We need someone who is organised, confident dealing with tradespeople and clients, and capable of making sure jobs keep moving from the initial call through to completion and invoicing.
The role will include
- Scheduling and coordinating service technicians
- Receiving and managing reactive service calls
- Keeping clients updated on job progress
- Following up technicians for job reports, photos and timesheets
- Managing planned maintenance schedules
- Raising and tracking purchase orders
- Following up parts and suppliers
- Tracking defects and outstanding quotations
- Making sure completed jobs are ready for invoicing
- Keeping job, site and asset information up to date
- Assisting with service reports and client documentation
- Attending client and site meetings where required
- Recording and following up actions from meetings
- Keeping on top of outstanding jobs so nothing gets forgotten
- Helping improve the systems and processes within the business
We currently use Aro Flo, so experience with Aro Flo would be ideal, however strong Simpro or similar job management software experience would also be highly regarded.
ABOUT YOU
Ideally, you will have experience working in an HVAC, refrigeration, electrical, plumbing, fire, facilities management or other trade service business.
You don't need to be technically qualified, but you need to understand how a service business works.
You should be comfortable
- Coordinating multiple technicians and jobs at once
- Dealing directly with commercial clients
- Prioritising urgent breakdowns
- Chasing people when information is outstanding
- Working without needing to be told what to do next
- Managing competing priorities
- Taking ownership of problems and following them through
- Using job management software such as Aro Flo or Simpro
We're looking for someone who wants to become an important part of the business and take genuine ownership of the service operation.
For the right person, there is plenty of scope for the role to develop into an Operations Manager or Service Manager position as the company continues to grow.
Salary will depend on experience and capability.
SERVICE OPERATIONS COORDINATOR – HVAC & ELECTRICAL in Gosford employer: sceprojects
SCE Projects offers a dynamic work environment where employees can take on significant responsibilities and drive job progression from initial contact to invoicing. The company provides opportunities for professional growth, particularly in operations leadership as it expands. Employees are encouraged to engage with clients and tradespeople, fostering a collaborative atmosphere.
