At a Glance
- Tasks: Manage retail partnerships and enhance customer experiences at Westfield Booragoon.
- Company: Join Scentre Group, owner of 42 Westfield destinations across Australia and New Zealand.
- Benefits: Enjoy five days paid Life Leave, 18 weeks parental leave, and free parking.
- Other info: Diverse and inclusive workplace where everyone belongs and thrives.
- Why this job: Make a real impact on community connections and customer satisfaction.
- Qualifications: Experience in retail leadership or large operational environments preferred.
The predicted salary is between 63000 - 77000 $ per year.
We are excited to offer a fantastic opportunity for a Retail Manager who is passionate about customer experience to join our team at Westfield Booragoon. In this role, you will manage relationships with our retail partners, support their success, drive results, and advocate for their needs. Reporting to the Centre Manager and being part of the centre’s leadership team, this position offers the chance to make a significant impact on the retailer and customer experience and drive our team's success.
Responsibilities
- Support the day‑to‑day operations and presentation of the Centre
- Build strong relationships with retailers, customers, community groups and government stakeholders
- Identify strategic opportunities to lift retailer and centre performance
- Lead and develop the Concierge supervisor and team
- Champion and support new programs that enhance the customer and retailer experience
- Resolve issues and influence internal teams to deliver great outcomes
- Manage centre incidents and emergencies in line with procedures
- Participate in Duty Manager responsibilities as part of the Centre Leadership Team
What sets you apart
- You’ll ideally bring experience in shopping centres, hotel or retail leadership or managing a large operational environment, along with:
- Strong stakeholder management and influencing skills
- Curiosity and confidence navigating complex situations
- The ability to balance hands‑on operational work with strategic thinking
- Commercial acumen to identify opportunities that grow income and lift centre performance
About us
Scentre Group owns 42 Westfield destinations across Australia and New Zealand. We create extraordinary places and experiences that connect and enrich communities. We are focused on our customers and creating more reasons for more people to visit our Westfield destinations more often and for longer. With approximately 75 professions within our business, our team has the expertise to design, construct, operate, manage and market our Westfield destinations and platforms. We want to be the place where talent thrives. To support you thriving with us, we promise to respect, inspire and develop you, and that you will do work that matters. Diversity, equity and inclusion underpins our culture, and our vision is that ‘Everyone Belongs’. We foster a workplace experience where everyone feels valued, supported and motivated to realise their full potential. We aspire to create a workforce reflective of the communities in which we operate and encourage applications from everyone regardless of age, gender, ethnicity, cultural background, faith, disability, sexual orientation, gender identity or life stage. We offer a range of unique benefits designed to support your wellbeing, career development and lifestyle, including five days paid Life Leave on top of your four weeks annual leave (pro-rated for part-time), 18 weeks gender neutral paid parental leave for primary carers, with no qualifying period and super paid for the duration of the leave period and free parking at your local Westfield destination.
Retail Manager employer: Scentre Group (Owner of Westfield destinations in Aus and NZ)
At Scentre Group, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values diversity, equity, and inclusion. As the Administration and Finance Manager at Westfield Innaloo, you will not only lead financial operations but also enjoy unique benefits like five days of paid Life Leave and 18 weeks of gender-neutral parental leave, all while working in a supportive environment that fosters personal and professional growth.
Contact Details:
Scentre Group (Owner of Westfield destinations in Aus and NZ) Recruitment Team
