At a Glance
- Tasks: Negotiate with retailers and manage rental collections to enhance shopping experiences.
- Company: Join Scentre Group, the owner of Westfield centres in Australia and NZ.
- Benefits: Enjoy life leave, gender-neutral parental leave, and free parking.
- Other info: Diverse and inclusive workplace committed to your growth and well-being.
- Why this job: Be part of transforming retail while connecting communities and building relationships.
- Qualifications: Tertiary qualified with 5 years in retail management or debt collection.
The predicted salary is between 49500 - 60500 $ per year.
Commercial Retail Manager
Scentre Group is the owner and operator of 42 Westfield living centres in Australia and New Zealand; partnering with the world's leading retail and luxury brands to create a unique shopping and leisure experience for our customers.
A career with us fosters the chance to be a part of a company that is transforming the digital and physical retail space.
Every day, our people play a vital role in our purpose to 'create extraordinary places, connecting and enriching communities.'
Our Story
Scentre Group is the owner and operator of 42 Westfield living centres in Australia and New Zealand; partnering with the world's leading retail and luxury brands to create a unique shopping and leisure experience for our customers.
A career with us fosters the chance to be a part of a company that is transforming the digital and physical retail space.
Every day, our people play a vital role in our purpose to 'create extraordinary places, connecting and enriching communities.'
Your Opportunity
The Commercial Retail Manager is responsible for making commercial recommendations and negotiating outcomes that ensure a consistent, effective and commercial approach to the prevention, management and collection of rental arrears and promotional allowances with our Retailers.
The purpose of the role is to also build strong retailer relationships that improve retailer advocacy
Role requirements
- Negotiate and recommend commercial outcomes with Retail Partners, including rental collections, promotional allowances, payment plans, and lock-outs within delegated authority limits.
- Manage retailer rent collection, resolve billing issues, and support optimal lease performance in partnership with Leasing & Retail Solutions (L&RS).
- Coordinate lease lock-outs and terminations with L&RS.
- Manage retailer electricity recoveries across Scentre Group and third-party networks.
- Maintain strong knowledge of retailer lease obligations, rights, and relevant legislation to ensure compliance.
- Conduct quarterly reviews of the Schedule of Tenancies (SOT) to ensure accurate retailer income and billing.
- Ensure all retailer charges are accurate, transparent, and explainable.
- Identify and manage enterprise risks in line with Scentre Group's risk appetite and compliance requirements.
- Use internal and external insights to improve retail performance and develop effective arrears and promotional allowance strategies.
- Build strong retailer relationships and customer-centric partnerships that support commercial outcomes.
- Collaborate with RAS, L&RS, Centre Experience, Retail Experience, and Brand Experience teams to resolve issues and optimise retailer performance.
- Partner with Finance to ensure timely income recognition and billing.
- Work with Legal teams to progress arrears recovery.
What will set you apart from the rest?
Experience in the following
- Tertiary qualified - preferably property, business or retail experience.
- 5 years' experience in debt collection, retail property management or with a national retailer
- Skills -Commercially astute, good oral and written communication, strategy, negotiating and influencing, building relationships, resilient, executive presence/represent the company
- We are the place where talent thrives
We promise to respect, inspire and develop you, and do work that matters.
We are committed to providing a range of benefits that support our people in all aspects of life.
Our benefits include financial assistance, family support, community engagement, growth and development opportunities and health and lifestyle support to create a positive work life balance as you grow your career with us
Some of our most exciting and unique benefits include
- Life Leave - additional 5 days paid leave to use however you like on top of your 4 weeks annual leave
- Gender neutral parental leave - 18 weeks paid with no qualifying period
- Free parking at your local Westfield destinations
Our diverse and inclusive workforce is not only something we're proud of but something we're committed to.
We encourage and support our people to bring their 'whole selves' to work every day.
This is because we believe all our differences contribute to our success and ensure a workforce that reflects the customers we serve.
Our commitment is backed by executive and employee-led working groups including All Abilities, LGBTI+, Mental Health and Wellness and Gender Equity alongside other initiatives such as our Reconciliation Action Plan to grow our Aboriginal and Torres Strait Islander workforce.
Commercial Retail Manager in Melbourne employer: SCENTRE GROUP LIMITED
Scentre Group is an exceptional employer, offering a dynamic work environment at Westfield Hurstville where you can make a real impact in facilities management. With a strong focus on employee growth, diversity, and inclusion, we provide unique benefits such as five days of paid Life Leave and 18 weeks of gender-neutral parental leave, ensuring our team members feel valued and supported. Join us to thrive in a culture that champions operational excellence and community connection.
