We are seeking an experienced Level 3 Technical Support Engineer to join Laminar’s team. The successful candidate will provide advanced technical support, troubleshooting, and solutions for complex network and security environments. This role requires deep expertise in Fortinet technologies and the ability to operate in high‑security environments.
Base pay range
A$150,000.00/yr - A$180,000.00/yr
Key Responsibilities
- Deliver advanced technical support for Fortinet solutions across enterprise and government clients.
- Diagnose and resolve complex issues in firewall, VPN, and security infrastructure.
- Collaborate with Level 2 engineers, providing escalation support and mentoring.
- Implement and optimize Fortinet security solutions to meet client requirements.
- Ensure compliance with Laminar’s security and operational standards.
- Document solutions, processes, and best practices for knowledge sharing.
Required Skills & Certifications
- Fortinet NSE 6, NSE 7, or NSE 8 certification (must have).
- Proven hands‑on experience with Fortinet firewalls, VPNs, and security appliances.
- Strong knowledge of network protocols, routing, and switching.
- Experience in troubleshooting complex enterprise environments.
- Excellent communication and stakeholder management skills.
- Ability to work independently and in cross‑functional teams.
- Experience supporting government or MSP clients.
- Familiarity with ITIL processes and documentation standards.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Information Technology
Industries
Computer and Network Security
Location
Canberra, Australian Capital Territory, Australia
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Level 3 Technical Support Engineer employer: ScaleUp Technologies
Join a leading technology firm in Australia that values innovation and collaboration, offering a dynamic work culture where your contributions directly impact cutting-edge projects. With a strong focus on employee growth, you will have access to ongoing training and development opportunities, ensuring you stay at the forefront of the industry. Enjoy a supportive environment that fosters teamwork and creativity, making it an excellent place for skilled professionals looking to advance their careers in data center operations.
