At a Glance
- Tasks: Manage consumer mortgage accounts and engage with customers to recover outstanding arrears.
- Company: A leading specialist lender known for innovative solutions and a customer-first approach.
- Benefits: Collaborative culture, supportive leadership, and a focus on service excellence.
- Other info: Immediate start available; thrive in a high-performing, team-focused environment.
- Why this job: Join a dynamic team and make a real difference in customers' financial journeys.
- Qualifications: Experience in collections or strong customer service skills in financial services.
The predicted salary is between 58500 - 71500 $ per year.
The Company
Our client is a well-established specialist lender with a strong presence across Australia and New Zealand. Recognised for their innovative lending solutions and customer-first approach, they provide flexible lending options to clients with diverse and often complex financial circumstances. Backed by a collaborative and inclusive culture, the organisation is known for its integrity, supportive leadership, and commitment to service excellence.
The Opportunity
An immediate temporary assignment has become available within their Sydney CBD office. Reporting to the Collections Manager, you will support the wider collections function by managing a portfolio of consumer mortgage accounts up to 80 days in arrears. Your responsibilities will include:
- Engaging with customers to recover outstanding arrears in a professional and empathetic manner
- Negotiating and implementing tailored repayment arrangements
- Monitoring repayment plans and proactively following up on commitments
- Liaising with internal stakeholders (Customer Service, Credit, Legal) to achieve timely resolutions
- Achieving individual KPIs while contributing to a high-performing, team-focused environment
This is a great opportunity for someone who enjoys working towards structured targets while maintaining a genuine customer-centric approach.
About You
To be successful in this opportunity, you will have:
- Minimum 12 months’ experience in collections within financial services, OR strong customer service experience within a financial services environment
- Confidence managing sensitive conversations regarding overdue accounts
- Strong negotiation and influencing skills
- Excellent attention to detail and time management
- A proactive mindset with the ability to quickly integrate into an established team
Availability to commence immediately or at short notice will be highly regarded.
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