SB Recruitment is seeking an experienced Complaints & Hardship Manager to lead two critical functions within a regulated financial services environment. You will provide strategic direction, oversee complex complaints, and drive improvements across customer outcomes and governance.
Reporting to senior leadership, you will manage performance, ensure ASIC AFCA NCCPA compliance, and mentor a team to enhance operational effectiveness and risk management.
Strategic Head of Complaints & Hardship employer: SB Recruitment
Join a reputable NSW Government organisation in Newcastle, where you will be part of a dedicated team focused on enhancing community access to essential services. Enjoy a supportive work culture that values employee growth through training and development opportunities, alongside the flexibility of hybrid working arrangements. This role not only offers meaningful work but also the chance to contribute to the betterment of your community while enjoying a collaborative and dynamic environment.
