At a Glance
- Tasks: Provide top-notch customer service via phone and live chat while supporting team operations.
- Company: Join a respected NSW Government organisation focused on community service.
- Benefits: Exciting contract until December 2026 with opportunities for growth.
- Other info: Perfect for those looking to kickstart their career in a supportive government setting.
- Why this job: Make a difference in the community while developing your skills in a dynamic environment.
- Qualifications: 12 months experience in admin or call-centre roles, strong communication skills.
The predicted salary is between 58500 - 71500 $ per year.
The Company
Our client is a well-known NSW Government organisation committed to delivering exceptional customer experiences and making it easier for the community to access government services.
They are seeking enthusiastic and motivated Call Centre Officers to join their high-performing and dynamic team on an exciting contract opportunity until 31 December 2026, based in Dubbo.
- The Job
- Reporting through to a Team Leader, you will be responsible for the following duties:
- Respond to phone and live-chat enquiries and communicate effectively with internal and external stakeholders to deliver high-quality customer service.
- Accurately process applications and data within required timeframes using relevant systems.
- Maintain accurate records of customer communications and feedback.
- Provide effective administrative support, including data entry, word processing and spreadsheet use.
- Perform general administrative tasks to support team operations.
- You
To qualify for this opportunity, you must have experience in the following areas and possess the personal qualities below:
- Minimum 12 months' experience in an admin or call-centre environments.
- Strong data entry and transaction-processing skills.
- Proficiency with administrative systems, ticketing platforms and Microsoft Office.
- Experience working in the government sector is desirable.
- Strong written and verbal communication skills.
- Demonstrated customer service skills with strong attention to detail.
Duration: Contract opportunity until 31 December 2026, based in Dubbo.
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Call Centre Officer in Dubbo employer: SB Recruitment
Join a reputable NSW Government organisation in Newcastle, where you will be part of a dedicated team focused on enhancing community access to essential services. Enjoy a supportive work culture that values employee growth through training and development opportunities, alongside the flexibility of hybrid working arrangements. This role not only offers meaningful work but also the chance to contribute to the betterment of your community while enjoying a collaborative and dynamic environment.
