At a Glance
- Tasks: Provide top-notch customer service via phone and live chat while processing applications.
- Company: Join a well-known NSW Government organisation focused on community support.
- Benefits: Exciting contract until December 2026 with opportunities for growth.
- Other info: Dynamic team environment with a focus on customer satisfaction.
- Why this job: Make a real difference in the community while developing your skills.
- Qualifications: 12 months experience in admin or call-centre roles, strong communication skills.
The predicted salary is between 58500 - 71500 $ per year.
The Company
Our client is a well-known NSW Government organisation committed to delivering exceptional customer experiences and making it easier for the community to access government services.
They are seeking enthusiastic and motivated Call Centre Officers to join their high-performing and dynamic team on an exciting contract opportunity until 31 December 2026, based in Dubbo.
- The Job
- Reporting through to a Team Leader, you will be responsible for the following duties:
- Respond to phone and live-chat enquiries and communicate effectively with internal and external stakeholders to deliver high-quality customer service.
- Accurately process applications and data within required timeframes using relevant systems.
- Maintain accurate records of customer communications and feedback.
- Provide effective administrative support, including data entry, word processing and spreadsheet use.
- Perform general administrative tasks to support team operations.
- You
To qualify for this opportunity, you must have experience in the following areas and possess the personal qualities below:
- Minimum 12 months' experience in an admin or call-centre environments.
- Strong data entry and transaction-processing skills.
- Proficiency with administrative systems, ticketing platforms and Microsoft Office.
- Experience working in the government sector is desirable.
- Strong written and verbal communication skills.
- Demonstrated customer service skills with strong attention to detail.
- #J-18808-Ljbffr
Call Centre Officer in Dubbo employer: SB Recruitment Pty Ltd
SB Recruitment is an exceptional employer, offering a unique opportunity to lead and innovate within a growing debt recovery business that prioritises ethical and compassionate practices. With a focus on employee development, you will have the chance to shape a newly created function while enjoying a supportive work culture that values collaboration and strategic thinking. Located in Homebush, the role provides high visibility to senior leadership and the potential for regular interstate travel, making it an exciting environment for professionals looking to make a meaningful impact.
