At a Glance
- Tasks: Deliver top-notch customer service and support in a dynamic call centre environment.
- Company: Join a well-established NSW Government organisation focused on exceptional customer experiences.
- Benefits: Enjoy hybrid working arrangements and a supportive team culture.
- Other info: Great opportunity for career growth in a fast-paced, rewarding environment.
- Why this job: Make a real difference by helping customers access vital government services.
- Qualifications: Six months' experience in a contact centre and strong communication skills required.
The predicted salary is between 62100 - 75900 $ per year.
The Company
Our client is a well-established Government organisation committed to delivering exceptional customer experiences and making it easier for customers to access Government services.
They are currently seeking motivated Call Centre Officers to join their high-performing and dynamic team in an exciting contract opportunity ASAP on a contract basis, based in Parramatta with hybrid working arrangements available.
- The Job
- Reporting through to a Team Leader, you will be responsible for the following duties:
- Respond to enquiries and communicate effectively with internal and external stakeholders to deliver high-quality customer service.
- Accurately process customer applications and data within required timeframes using relevant systems.
- Maintain accurate records of customer communications and feedback.
- Provide effective administrative support, including data entry, word processing and spreadsheet use.
- Perform general administrative tasks to support team operations.
- You
To qualify for this opportunity, you must have experience in the following areas and possess the personal qualities below:
- Minimum six months’ experience in a contact centre or high-volume processing environment.
- Experience working in the government sector is desirable.
- Strong written and verbal communication skills.
- Ability to work across multiple systems simultaneously.
- Demonstrated customer service skills with strong attention to detail
- #J-18808-Ljbffr
Call Centre Officer employer: SB Recruitment Pty Ltd
SB Recruitment is an exceptional employer, offering a unique opportunity to lead and innovate within a growing debt recovery business that prioritises ethical and compassionate practices. With a focus on employee development, you will have the chance to shape a newly created function while enjoying a supportive work culture that values collaboration and strategic thinking. Located in Homebush, the role provides high visibility to senior leadership and the potential for regular interstate travel, making it an exciting environment for professionals looking to make a meaningful impact.
