Product Specialist in Newcastle

Location: Flexible, AUS

Full-time - Permanent

About the Opportunity

Responsible for delivering high-quality technical support for the Sandvik Load and Haul product line, while also contributing to the development of technical capability across both our customers and internal teams.

Responsibilities

• Provide on-site technical assistance to resolve issues.
• Build strong customer relationships to ensure a positive experience and loyalty to the Sandvik brand.
• Travel within the Sandvik ANZ region to deliver technical support to Sandvik employees and customers.
• Deliver technical training to the service network on correct operation, maintenance, and troubleshooting practices.
• Support end users, operators, and service personnel with complex technical issues.
• Provide feedback to Technical Support Managers and Factory Product Engineering to support equipment or operational improvements.
• Assist with collecting accurate data for warranty claims and engineering enhancements.
• Review spare parts recommendations with the Parts organisation.
• Provide information to ensure accuracy of Machine Life Operating Costs (MLOC).
• Investigate warranty claims proactively and reactively, enhancing customer satisfaction and providing feedback to the Warranty Analyst.
• Facilitate both technical and operational training—approximately 70% classroom-based technical training and 30% one-on-one onsite operational training.

About you

You will hold a relevant Mechanical and/or Electrical Trade Certificate (or equivalent) and bring a minimum of seven years’ post-trade experience within underground mining operations & Certificate IV Training and Assessment. You have advanced knowledge and hands-on experience with Sandvik equipment specific to your department or division, and previous experience in a similar role will be highly regarded. You are confident delivering technical training to maintenance personnel and equipment operators, supported by strong written and verbal communication skills and excellent interpersonal abilities that enable you to build effective customer relationships. You are proficient across relevant computer systems, able to perform under pressure, and respond quickly to operational needs while meeting required timeframes. Adaptable and flexible, you thrive in changing environments and work collaboratively as part of a diverse, integrated team.

To be eligible for this role, you must have the right to live and work in Australia. Please note that as part of our recruitment process, you will be required to successfully complete a pre-employment medical.

What we offer

• A competitive remuneration package
• Salary sacrifice options and Length of Service Recognition
• Paid Parental Leave and flexible working options
• A comprehensive Employee Assistance Program
• Employee referral programs
• Recognition and reward programs aligned to individual and business performance

Sandvik is proud to be a WORK180 Endorsed Employer for Women, recognising our ongoing commitment to gender equality, inclusive workplace policies, and meaningful support for women at every stage of their careers. We are dedicated to fostering an inclusive and supportive workplace, and we encourage you to explore our policies and employee benefits on the WORK180 website.

In addition, we are honoured to have achieved Silver Status for our Health and Wellbeing Program through the WorkSafe QLD Be Recognised Program, reflecting our ongoing dedication to creating a safe, healthy, and engaging work environment.

Who we are

Sandvik is a global leading Original Equipment Manufacturer, delivering comprehensive equipment, tools, parts, services, technical and digital solutions tailored to the mining, mineral processing, infrastructure and manufacturing industries. The Sandvik Group has over 41,000 employees spread across more than 150 countries globally. Our purpose is to advance the world through engineering by helping customers transition sustainably in mining, rock processing, and component and intelligent manufacturing. Sustainability is integral to our growth and our customers' success. We embed sustainability in all aspects, from R&D to product innovation and supply chain sourcing. Collaborating closely with customers, we enhance product impact and efficiency through technology and data-driven solutions, aiming for net-zero emissions by 2050 and 90% circularity by 2030. We work to protect and advance people, enabling diversity, equity and inclusion in our business, human rights in our value chain and resilient communities where we work. We are an Equal Opportunity employer and welcome applications from individuals of all backgrounds, including women and Aboriginal and Torres Strait Islander people. Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount.

Join us at Sandvik, where we are dedicated to delivering excellence and innovation.

For more information about this opportunity, please visit the Sandvik Careers website or contact Melanta Motilal - Talent Acquisition Specialist via email for role-related enquiries only. Please note that applications sent directly via email will not be accepted. To be considered for this position, all applications must be submitted through the Sandvik Careers website. Applications close: Friday – 30th October 2026 or prior if ideal candidate selected.