At a Glance
- Tasks: Lead a team of field service technicians and ensure top-notch customer service.
- Company: Join Sandvik, a global leader in mining equipment and solutions.
- Benefits: Enjoy a competitive salary, company car, flexible work options, and paid parental leave.
- Other info: Be part of a diverse and inclusive workplace committed to sustainability.
- Why this job: Make a real impact in a dynamic environment while advancing your career.
- Qualifications: Proven supervisory experience in mechanical fields and strong communication skills.
The predicted salary is between 82800 - 101200 $ per year.
About the Opportunity
The Field Service Supervisor role is responsible for leading people and processes to deliver a competitive and profitable field service operation for Sandvik, while ensuring best-in-class customer service. The role oversees and coordinates the activities of field service technicians across the surface equipment on the East Coast, working closely with both internal and external stakeholders. In addition, the position holds responsibility for warranty claim management and related service processes.
Responsibilities
- Undertaking all planning requirements to ensure utilization of labour and resources in an effective manner
- Providing supervision and direction to team members
- Coordinating field service technicians on a day-to-day basis
- Processing and responding to warranty claims
- Development and training of field service personnel
- Communicate clearly and work with all business lines to provide a consistent service and support to our customers in the region
- Customer liaison and site visits
- Manage field service jobs on computer maintenance system
- Participate in project-based work
About you
This role requires proven supervisory experience within a mechanical workshop and/or field service environment, supported by a recognised mechanical trade qualification and a minimum of five years’ post-trade experience. A Certificate IV or Diploma in Business (Front Line Management) will be highly regarded. You will demonstrate a strong commitment to EHS leadership, with the drive and determination to achieve company targets and operational goals. A positive, proactive approach and well-developed communication skills are essential to effectively manage teams and ensure customer expectations are consistently met. To be eligible for this role, you must have the right to live and work in Australia. Please note that as part of our recruitment process, you will be required to successfully complete a pre-employment medical.
What we offer
- Company Car
- A competitive remuneration package
- Salary sacrifice options and Length of Service Recognition
- Paid Parental Leave and flexible working options
- A comprehensive Employee Assistance Program
- Employee referral programs
- Recognition and reward programs aligned to individual and business performance
Sandvik is proud to be a WORK180 Endorsed Employer for Women, recognising our ongoing commitment to gender equality, inclusive workplace policies, and meaningful support for women at every stage of their careers. We are dedicated to fostering an inclusive and supportive workplace, and we encourage you to explore our policies and employee benefits on the WORK180 website.
In addition, we are honoured to have achieved Silver Status for our Health and Wellbeing Program through the WorkSafe QLD Be Recognised Program, reflecting our ongoing dedication to creating a safe, healthy, and engaging work environment.
Who we are
Sandvik is a global leading Original Equipment Manufacturer, delivering comprehensive equipment, tools, parts, services, technical and digital solutions tailored to the mining, mineral processing, infrastructure and manufacturing industries. The Sandvik Group has over 41,000 employees spread across more than 150 countries globally. Our purpose is to advance the world through engineering by helping customers transition sustainably in mining, rock processing, and component and intelligent manufacturing. Sustainability is integral to our growth and our customers' success. We embed sustainability in all aspects, from R&D to product innovation and supply chain sourcing. Collaborating closely with customers, we enhance product impact and efficiency through technology and data-driven solutions, aiming for net-zero emissions by 2050 and 90% circularity by 2030. We work to protect and advance people, enabling diversity, equity and inclusion in our business, human rights in our value chain and resilient communities where we work. We are an Equal Opportunity employer and welcome applications from individuals of all backgrounds, including women and Aboriginal and Torres Strait Islander people. Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount. Join us at Sandvik, where we are dedicated to delivering excellence and innovation.
For more information about this position at Sandvik, please visit the Sandvik careers page or contact ************@sandvik.com. Applications close: 01 November, or prior if ideal candidate selected.
Field Service Supervisor employer: Sandvik
At Sandvik Rock Processing Solutions in Brisbane, we pride ourselves on fostering a supportive and inclusive culture that values collaboration and diversity. With a strong commitment to employee growth, we offer extensive career development opportunities, health and wellness programs, and family-friendly policies, ensuring a balanced work-life environment. Join us to be part of a dynamic team where your contributions are valued, and you can thrive in a safety-focused and innovative workplace.
