At a Glance
- Tasks: Deliver top-notch customer service and manage diverse tasks in a dynamic environment.
- Company: Join San Remo, Australia's leading pasta manufacturer with a rich history.
- Benefits: Enjoy competitive pay, discounts on products, and early access to long service leave.
- Other info: Office-based role with opportunities for career advancement in a supportive workplace.
- Why this job: Be part of a passionate team and grow your career in a thriving industry.
- Qualifications: Experience in customer service, strong communication skills, and a team-oriented mindset.
The predicted salary is between 62100 - 75900 $ per year.
San Remo is a market leader in pasta and food manufacturing providing high quality products across our range of iconic brands to our domestic and international customers. San Remo proudly directly employs over 800 Australians which also indirectly creates thousands more jobs all around Australia.
About the role
We are looking for a full time Senior Customer Service Consultant to join our Team. In this role you will be exposed to a diverse range of tasks focussed on providing first class service to customers, consumers, external stakeholders and other internal departments. Your core duties will include:
- Receiving, processing and recording customer orders taken over the phone, internet or emails;
- Allocating stock and providing confirmations to customers;
- Provide guidance and training;
- Receiving varied customer enquiries using set scripts and processes;
- Receiving and redirecting external phone calls and confidential emails to relevant departments;
- Supporting other departments by providing general administrative assistance from time to time;
- Greeting guests at reception and helping them sign in;
- Cover reception;
- Managing the daily dispatching of parcels via courier services;
- Handling internal calls and paging.
This role offers a great opportunity to grow beyond the role and challenge yourself to grow within a big organisation with many job prospects.
About you: Skills & Experience
To be successful in this full time role, you will need to demonstrate your proven experience in a customer service or call centre environment and have a strong customer service focus. Ideally you will have:
- Direct experience in a customer service / call centre environment;
- A high level of energy and drive;
- Excellent communication skills and telephone presence;
- Highly accurate and proficient data entry skills;
- The ability to learn new product ranges and features;
- A real sense of team spirit.
This position is an office based role and does not allow the opportunity to work from home. The core working hours are 8.30 to 5pm.
About the Benefits:
As well as being a part of Australia's biggest pasta producer in the world, San Remo also offers:
- A rare opportunity to work in one of Adelaide's biggest Food Manufacturing sites;
- A diverse and collective workforce;
- A competitive remuneration package;
- The ability to purchase San Remo Brand's products pre-tax at a discounted rate (Includes San Remo, Fantastic, Delights, Aldo's Block wine, Brasilia & Monjava coffee);
- Early access to Long Service Leave (7 years).
Senior Customer Service Consultant in Adelaide employer: San Remo Macaroni Company Pty Ltd
San Remo is an exceptional employer, offering a vibrant work culture within one of Adelaide's largest food manufacturing sites. Employees benefit from competitive remuneration, early access to long service leave, and the unique opportunity to purchase products at a discounted rate. With a strong focus on employee growth and a diverse workforce, San Remo fosters a supportive environment where team spirit thrives, making it an ideal place for those seeking meaningful and rewarding careers.
Contact Details:
San Remo Macaroni Company Pty Ltd Recruitment Team
