Salter Brothers Hospitality – New Farm QLD
We have an exciting opportunity for a Hotel All Rounder to join the team at Spicers Balfour, Brisbane.
About Spicers Balfour
Nestled within a beautifully restored Queenslander in Brisbane's leafy New Farm, Spicers Balfour is an intimate boutique retreat offering understated luxury and personalised service. With just 17 thoughtfully designed rooms, the hotel blends timeless elegance with contemporary comfort, creating a warm and welcoming escape moments from the city.
At the heart of the experience is The Balfour Kitchen & Bar, where guests enjoy refined, produce-driven dining in a relaxed yet sophisticated setting. Showcasing seasonal ingredients and modern Australian flavours, the restaurant and rooftop bar deliver memorable culinary experiences, from leisurely breakfasts to intimate dinners and evening cocktails overlooking the Brisbane skyline.
What you’ll be doing…
- Deliver exceptional guest service across Front Office and Food & Beverage operations.
- Welcome guests, manage check-ins and check-outs, and assist with guest enquiries.
- Coordinate reservations, guest itineraries and billing processes.
- Support breakfast, bar and restaurant service as required.
- Provide local recommendations and personalised service to enhance the guest experience.
- Forge relationships with guests and locals to promote clientele loyalty & retention.
- Maximize and identify opportunities to sell products & experiences that suit the needs of our guests.
- Process payments accurately and efficiently. Handle cash, credit card transactions, and room charges according to hotel policies.
- Ensure the restaurant is presented to a high standard at all times, oversee the setup and breakdown of dining areas, assist with the setup and service of special events, banquets, and private functions as needed.
- Maintain a safe, positive and collaborative workplace environment.
You’ll thrive in this role if you have...
- A minimum of 1-2 years' experience within a luxury hotel Front Office or Guest Services role.
- An RSA certificate (or willingness to obtain one).
- Strong communication skills and excellent attention to detail.
- A positive, hands-on attitude and willingness to work across multiple areas of the hotel.
- Flexibility to work a rotating roster, including weekends and public holidays.
- A passion for Brisbane and sharing the city's best experiences with guests.
Salter Brothers Hospitality Benefits
- Huge range of discounts across our entire portfolio of luxury hotels and retreats including accommodation, F&B and Spa discounts;
- Friends and family discounts;
- Access to Employee Assistance Program (EAP);
- Caring and progressive culture where all team members are celebrated & recognised regularly;
- Opportunities for career development and mobility across our 20+ Australian properties (and growing!).
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Hotel All Rounder in Brisbane employer: Salter Brothers Hospitality
Salter Brothers Hospitality is an exceptional employer, offering a unique opportunity to work in the stunning Hunter Valley wine region at Spicers Vineyards Estate. With a strong focus on a caring and progressive culture, employees enjoy a range of benefits including discounts across luxury hotels, career development opportunities, and a supportive environment where hard work is recognised and celebrated. Join us to be part of a team that values excellence and provides a truly rewarding experience in hospitality.
Contact Details:
Salter Brothers Hospitality Recruitment Team
