At a Glance
- Tasks: Help customers troubleshoot tech issues and provide top-notch support.
- Company: Join a dynamic team in the heart of Sydney's tech scene.
- Benefits: Competitive pay, hybrid work options, and potential for permanent role.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Make a real difference by solving complex technical challenges.
- Qualifications: 5+ years in IT support with strong troubleshooting skills.
12 months contract opportunity - with a high potential to go permanent.
Location: Sydney CBD - hybrid work arrangements.
Offering $450/day including super.
As a Technical Support Engineer, you will be responsible for resolving technical cases created by customers looking for help to understand or troubleshoot unexpected behaviours or to answer technical questions about the software and platform.
Responsibilities:
- Customer Advocate providing support to users/administrators of our platform.
- Contributing to the growth of best practices for delivery of support services.
- Understanding the platform and all core functionalities while employing various diagnostic tools to isolate the potential cause of the issue.
- Providing input across business units regarding process and product improvements when working on technical issues for customers.
- Resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.
Skills required (Minimum 5 years relevant experience):
- A fundamental understanding of ITSM, ITIL, or CMDB.
- Ability to troubleshoot difficult technical issues with ease and complexity.
- Personal commitment to quality and customer service.
- Advanced MySQL / Postgres knowledge and hands-on experience (Oracle also helpful but optional).
- Understanding of remote administration via SSH, SNMP, WMI, PowerShell.
Please Note: Due to the nature of the role, candidates must be based in Sydney and must be Permanent Residents or Citizens to be considered for this role.
To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx), or please send through a copy of your latest CV for a confidential discussion.
Seniority level: Mid-Senior level
Employment type: Contract
Job function: Information Technology
Industries: Professional Services
Technical Support Engineer employer: Salt
Join a dynamic Managed Services Provider that prioritises innovation and collaboration, offering a supportive work culture where your expertise in Microsoft Azure and cloud solutions will be valued. With a strong focus on employee growth, you'll have access to ongoing training and certification opportunities, allowing you to advance towards roles in Solution Architecture and Technical Leadership while working on impactful projects that transform customer IT environments. Located in a vibrant area, this role not only provides meaningful work but also fosters a community of like-minded professionals dedicated to excellence in technology.
