At a Glance
- Tasks: Resolve complex technical issues and provide top-notch customer service.
- Company: Join a dynamic tech company focused on innovation and collaboration.
- Benefits: Competitive salary, professional growth, and a supportive team environment.
- Other info: Based in Sydney, with opportunities for career advancement.
- Why this job: Make a real difference by solving challenging problems in a customer-facing role.
- Qualifications: 5+ years of experience in troubleshooting and web application technologies.
As a Technical Support Engineer you will be responsible for managing and resolving the most challenging issues, understanding a broad range of technologies and working closely with the Development and Operations staff. This is a customer-facing role and therefore it requires strong customer service skills in addition to strong technical skills.
Responsibilities:
- Manage and resolve complex technical issues across the frontend stack in collaboration with Development and Operations teams.
- Provide excellent customer service and clear communication to stakeholders.
- Troubleshoot, diagnose, and document issues to drive permanent fixes.
- Collaborate with product and engineering teams to drive product quality and reliability.
Qualifications (min 5 years):
- Demonstrated ability to troubleshoot difficult technical issues.
- Working knowledge of the components in a web applications stack.
- Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok).
- Experience with relational databases (e.g. MySQL, Oracle).
- Excellent verbal and written communication skills.
- Works well in a team environment.
- Strong personal commitment to quality and customer service.
- Ability to understand and communicate complex technical systems.
- Proven ability to maintain a professional demeanor when handling complex user issues.
Desired Skills:
- Experience with one or more ServiceNow ITOM and ITAM products (CMDB & Asset Management, Orchestration, Discovery, Mid Server, Service Mapping, Cloud Provisioning and Governance).
- Understanding of SNMP traps and MIBs/OIDs.
- Understanding of Networking concepts including TCP/IP, HTTP, firewall, load balancer and ports.
- Familiarity with Powershell script.
- Familiarity with VMware, AWS, Azure, Amazon EC2 including appropriate template types (ARM templates, CFT), Event Management Systems.
- Experience with network troubleshooting tools such as Wireshark, Traceroute.
Education:
- Bachelor's in computer science (or related technical degree) preferred.
Please Note: Due to the nature of the role, candidates must be based in Sydney and must be Permanent Residents or Citizens to be considered for this role.
How to apply:
To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx), or send your latest CV for a confidential discussion.
Location: Sydney, New South Wales, Australia
Technical Support Engineer in Sydney employer: Salt
Join a dynamic Managed Services Provider that prioritises innovation and collaboration, offering a supportive work culture where your expertise in Microsoft Azure and cloud solutions will be valued. With a strong focus on employee growth, you'll have access to ongoing training and certification opportunities, allowing you to advance towards roles in Solution Architecture and Technical Leadership while working on impactful projects that transform customer IT environments. Located in a vibrant area, this role not only provides meaningful work but also fosters a community of like-minded professionals dedicated to excellence in technology.
